Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,150 total
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Impersonal signup, but good coverage & fast payments
The sign-up process is very impersonal; at first, I tried to give my new pet contract to the same salesperson who had helped me with my other dog's policy, hoping she would earn commission. I didn't hear back from her and lost a few days, so I wound up having to wait 30 days for insurance to kick in because I didn't sign up by a certain date although I had tried to sign on early and I had tried reward the saleswoman for helping look after my dogs. When I eventually heard back (in the meantime, I signed on with whoever answered the phone when I realized that the other person might never respond), she said they didn't get commission, which is likely why she took so long to reply; it became clear to me that she didn't care about helping me because there is 1) no incentive for her to care, and 2) they never intended to imply that you have a "relationship" with your insurance agent. However, beyond the impersonal sign-up process, I have nothing but positive things to say about my actual experience with renewals and claims processing. MetLife has kept my rates consistent, which has been wonderful. Their rates are competitive. Submitting a claim is very simple, and payment is fast. I had Embrace insurance in the past, and I would never go back to them.
Insurer: MetLife
By: Lisa
Preventative Health Plan
Very happy with the preventative health plan so far! The claim process was very easy. I wish my health insurance operated this efficiently!
Insurer: MetLife
By: Anonymous
Definitely looks great with customizable plans
It was nice to know that Prudent Pet was verified by my vet. The website is easy to navigate, you can customize the plans and the prices are affordable. Nice to know the puppy is covered for whatever his needs may be going forwards:) Thanks Prudent Pet!
Insurer: Prudent Pet
By: Jules
My premium has gone up over 250%
My premium has gone up over 250%. Until recently i barely used the insurance
Insurer: Trupanion
By: Blake
So disappointing
If my dog gets diagnosed with a periodontal disease, it will be considered a pre-existing condition and not covered under her insurance. I was told that this was a brand new thing and it’s ludicrous. I need to have her teeth cleaned and was looking at an $800 bill. I have just been so disappointed with this insurance and more than likely will change once her policy expires later this year.
Insurer: MetLife
By: Kate
Everything was easy to understand thus…
Everything was easy to understand thus making the selection process of a plan faster. Also, the price is right for my puppy.
Insurer: MetLife
By: Victoria
Easy to sign up and same day coverage
Easy to sign up and same day coverage
Insurer: MetLife
By: Stephene Maxwell
I firmly believe your company simply…
I firmly believe your company simply takes our money every month and doesnt' pay for ANYTHING. If our dog wasn't so old, we would definitely cancel. This was the first time you actually paid anything. Never again.
Insurer: Trupanion
By: Beth
I cancelled over the phone and was…
I cancelled over the phone and was charged another month. I contacted them and they said they did not have any record of the cancellation and refused to give me a refund.
Insurer: Nationwide
By: allison bowers
The insurance process was easy online
The insurance process was easy online, but I found that the insurance was more expensive than it used to be on Sonnet.
Insurer: Sonnet
By: customer