Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
22,381 total
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Unsaved initial quote
I spoke initially to an agent 5/1/26 who gave me a quote. I wanted to think about it over the weekend and I was told it would be saved. When I called back Monday it wasn't saved and I wound up getting a quote that we more than previous. The gentlemen Chad told me he couldn't see on his end the previous quote. This was very disappointing. Chad was great. I was just upset by the situation
Insurer: Nationwide
By: Melinda Hurst
Considering supporting when needeing the most the insurance
I’ve been happy with my coverage in previous years, which is why I’ve stayed with your company. However, this year I noticed several changes that have been difficult for me: my deductible has doubled, my coverage has decreased, and my monthly premium continues to increase. I completely understand that adjustments can happen over time, but experiencing all of these changes at once has been challenging—especially at a time when I may need my insurance the most. It’s left me feeling concerned about whether my current plan is still the best fit. I would really appreciate it if you could review my policy and let me know if there are any options to improve my coverage or adjust the costs. I value the relationship I’ve had with your company and would prefer to continue with a plan that feels more balanced and supportive. Thank you very much for your time and assistance. I look forward to hearing from you.
Insurer: Healthy Paws
By: Fanny Schwartzman
BEST Decision I’ve made for my pet
I couldn’t be more happy with my decision to insure my pet with trupanion! I am more than impressed with the care and coverage. It was the BEST decision I’ve ever made for my dog and I felt so comforted knowing I had trupanion by my side through my recent emergency. I recommend everyone to insure their pets with trupanion. The service was unmatched. They handled my care and claims immediately. Within minutes I had financial assistance that was covered on the spot. It really helped me make the decisions I wanted to to help my dog and keep me in a good place. I was considering only having trupaion for my dog through his puppy stage, but I’m so impressed I will keep it for life now!
Insurer: Trupanion
By: Jane Hobby
you guys are great
you guys are great - don't know what I would have done without you - one of my dogs had cancer twice and between the operations and the chemo pills - you guys covered most of the cost - you were a life saver and we were able to give our dog 2 more healthy happy years because of you so thank you thank you thank you
Insurer: Trupanion
By: Debra Alhante
Completely awful company
Completely awful company. I was a customer for less than a year, had my two german shepherds insured, been paid $0 in claims (submitted two that were denied) and was sent a letter than my rates were increasing by 40% without any logical explanation. When I emailed customer service I got a note back that said "We are sorry you are unhappy!" To move forward with cancellation we need account info. No justification or apologies for the increase, just a generic email. Terrible and would never recommend them to anyone.
Insurer: Pets Best
By: Megan
Every claim has been next day every…
Every claim has been next day every issue I’ve had has been resolved the same day so I definitely recommend this Insurance. It’s reasonable and the customer care is great as well.
Insurer: Embrace
By: Timothy Burnett
$9,500 Surgery - Freshly One Year Old Puppy
$9,500. My FRESHLY ONE YEAR OLD Yoshi, developed a pretty aggressive limp early on in his growing phase. We hoped and hoped he'd grow out of it, but after many many vet visits, x-rays, PT, we found out through a CT scan that he'd developed elbow displasia, and required surgery to mostly-fix. After my per-condition deductible had been met, which only took one visit and an x-ray (about $800 out of pocket.) Trupanion stepped in and started covering up to 90% of the bills. The CT alone was $3500 and the surgery ended up being around $6000, we paid all the things we were expected to, exam fees, 10%, etc., and I cannot explain just how thankful I am that after much research, I picked this company. Because of Trupanion, my ONE YEAR OLD puppy is freshly out of surgery and recovering well, we're on day five of recovery and he seems to be doing well. Just remember the per-condition deductible feels like it sucks sometimes, BUT IT DOES NOT, when you have a dog like ours, we have to bring him in for different things that sometimes don't stick to one per-condition deductible. So sometimes it feels like you're just paying for everything, but its the cost of being covered, and its worth it. Take some peace in knowing that once you hit that deductible, you will be taken care of. NO HASSLE to cover, NO HASSLE to pay, pick this company for peace of mind. You will not regret it, I promise you. Worth every. Single. Penny. Don't think "it wont happen to me" it might.
Insurer: Trupanion
By: Andrew Hast
Was told by Blue Pearl Trupanion would…
Was told by Blue Pearl Trupanion would pay $248 of the $1210 bill. Got back to get my dog and Trupanion only paid $83!!! We have been paying into them for 4.5 years with NO CLAIMS. Then I got an email at the emergency vet hospital from Trupanion increasing my premiums effective 5/27/26!!!! You only paid $83 dollars. We will be canceling our plan. Trupanion is NOT WHO THEY ADVERTISE!!!!
Insurer: Trupanion
By: Jennifer
Transferring a dog between countries
We were transferring ownership of a nine-year-old dog from our daughter in the United States to us in Canada. The dog had been insured with Trupanion for years, but getting new insurance would have been very expensive. The Trupanion customer service team smoothly moved insurance from our daughter to us, at the rates the dog had been insured under. This was a move between owners and between countries, and the entire process took maybe 45 minutes and the rates were very good!
Insurer: Trupanion Canada
By: Beryl
Very up front about pricing and what is…
Very up front about pricing and what is included in your plan.
Insurer: MetLife
By: Levi Pettyjohn