Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
20,816 total
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Happy Pet Owner
Pets Best has been very good to work with and the claims processing is quick and easy. The rates are reasonable and coverage great. I would definitely recommend to any pet owner interested in pet insurance.
Need improvement
We used to have Healthy Paws but with 2 new dogs we tried Pets Best. Their price on one dog was lower but slightly higher on the other. We submitted a claim and it came back and they paid it as it should be paid however they took much longer to pay than healthy paws. I also don't like that they can't mail you a check this way I can tell that they paid it. Instead I had to keep checking my account to see if the money went in. I will reevaluate my contract when it's up.
First claim
I must have looked at every pet insurance policy there is- and kept coming back to Pets Best. It was not the least expensive- but it offered a better range of coverage than most. Our first claim did take longer than I expected for reimbursement- and I would prefer more specific updates on the process, but the reimbursement (for spay/neuter) was for the amount as advertised. When I called to inquire about the claim status, the representative was quick to answer and was helpful.
Insurer: Pets Best
By: Marlane
Pets Best is THE Best
We have had Pets Best since we got Biscuit 2 years ago and have used them twice in that time frame. Both times we submitted the claim and it was a breeze! We received our reimbursement in a decent time frame. After meeting our deductible this past time we still received about half of our money back! They are phenomenal. I also love the 24/7 vet line. They really do give you so much peace of mind and at a great rate! Even after filing a claim last year our rates didn’t increase! I recommend them to everyone!
a scam
Constantly increasing monthly premium and then offers no coverage. They will pay out basically nothing and find many work arounds as to why your service was not covered.
Loop holes
I’ve paid my monthly payment for years to only to receive a couple hundred and reimbursements. That’s on top of the thousand’sI have paid the Vet. My most recent claim was for oral surgery, which was over $2K. Not a penny was reimbursed because I did not have my pet enrolled before she was six months of age (she was 1 when I got the policy and now she’s 3), so that particular issue can’t be covered. Really? I should’ve known that my dog was gonna need oral surgery at 3 yrs old when she was 3 months old. Just shady so two thumbs down.
Outrageous premium increase of 400%
After 15 years of paying monthly premiums including very minor yearly increases this year they raised my premium over 400%. I went from paying $81/month to the new increase of $322.50/month!! The person I spoke with thought this was entirely reasonable and offered to cancel the policy since I was so unhappy with the change. So yes the service was good for those years but this is how they treat you and your precious pet when they would probably need it the most. Don't fall for this trap
Insurer: Embrace
By: Beth
Love this Insurance Company!
Great pet insurance! Easy to get around the website and to file a claim. A tad bit more expensive than others but well worth it.
Consistency and quality of service
"Great customer service with easy to understand policies and processes for claims. Response times are quick. We have 4 dogs and have been with them for several years because of the customer service and great rates. "
Peace of Mind
"My pets have been insured with Pets Best for 15+ years and I recommend Pets Best to all friends, family, co-workers, anyone who will listen. The premiums are fair, the portal is easy to navigate, the claims process is easy and the coverage is excellent. The peace of mind I have with these policies in place for my pets is invaluable. "
Insurer: Pets Best
By: Susan