Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Pets Best
Outstanding customer support and value for the money. They are there when you need them!
High Fees, Slow Processing, and Little in Return
It costs a small fortune per month. I was paying $32 a month and then it just bumped up to $42 for the same coverage. Processing time takes *weeks* and in the three years that I have had them, I've received a whopping $5 back. They always seem to have a reason as to why I am not reaching my $250 deductible and so I end up shelling out not only hundreds of dollars to the insurance place, but also to the vets for illnesses, meds, etc. With these kinds of prices, it should be covered and yet somehow, nothing ever really is. The price hike was the last straw. I found better coverage from a better rated company with an average of 48 hours (according to Google), for about half the price.
My Dog’s Last Claim
Devastating final claim on my pets policy was for the euthanasia and cremation invoice. Completely understood cremation was not covered. Explanation of benefits on euthanasia was clear. The most important part was that I also received an email stating that my policy had ended the day after the invoice for the euthanasia, a pro-rated premium was being returned to me, and I didn't have to jump through 17 red tape hurdles to cancel the policy like I feared I would, while also grieving. The way it was seamlessly handled was the best gift. I’ve been a Pets Best customer for about 6 years and would highly recommend it. I did the wellness add on and it seemed worth it to me. In the later years my premiums were expensive but having insurance allowed me to make different decisions about my dogs health journey than I would have otherwise, such as doing additional tests or having tumors removed. I would recommend pet insurance to anyone, and Pets Best was easy and straightforward.
Insurer: Pets Best
By: Alexis
Pets Best is the best for pets!
I have had to file claims in the last few months over 12 times. Each time they have made it easy and I didn’t have to wait too long for reimbursement. Because of this insurance my pug has been able to have surgery without me going into financial debt. It is worth every penny and I would recommend to everyone!
Pet insurance rates
I purchased accident injury insurance for my 3 schnauzers a four years ago. The rate started at $192.08 per month for all three. In 2024 they increased the rate to $255.17. I have not had any claims in. Currently my Two of the dogs are 4 years old and the older male is now 14.They raised my rate in July to $404.58 a month, that is $4,854.96, I cancelled my policy today. I believe this is ridiculous.
Insurer: Pets Best
By: Teri
Good service but plan coverage reduced drastically thus their plans are not reliable
I had Nationwide for my cat and they were great from 2007 to 2024. I had the full coverage plan, which became expensive as she aged and developed lymphoma at age 15, but it was worth the cost. It helped me tremendously to cover her drugs for the therapy and the visits to the oncologist every three months. The claims process was easy and their website is easy to use. The problem came in 2025, where they dropped the full coverage in California, and limited the annual maximum coverage to $5,000 starting in 2025. This was a drastic reduction in coverage and unfortunately I could not switch to another insurance company due to pre-existing conditions. In 2025 she became ill and required a couple of hospitalizations, so that blew through the $5K within the first three months. For my next cat, I will not be insuring with Nationwide and will seek out another insurance company that has a better reputation for maintaining a full coverage plan through the life of the pet.
Go pet’s best
I bought this insurance when my puppy was only about four weeks old. About three months after he arrived home, I discovered he had many health issues, including hip dysplasia and digestive sensitivity, among other very difficult problems. He's been to the vet and specialist every time, and even had to go to the emergency room for unexpected events. He's had so many medical issues over the years. Without this insurance, the staggering cost of pet treatment in the US would be completely out of our reach as an ordinary family. I believe that if you love your furry friends and want to provide them with health protection, I highly recommend this insurance; it's been a tremendous help to our family and our dogs.
The best
Filing a claim is always quick and easy. I typically get reimbursed within a few weeks, which is pretty quick to me! I love the piece of mind that Pet’s Best gives me!
Insurer: Pets Best
By: Emily
Not worth getting this insurance
I recently had an emergency procedure for my dog, a few months after purchasing this insurance. The whole procedure bill was over $800, which also covered my $500 deductible. After the insurance agency reviewed my claim, all I was refunded was $50. I spend $70 a month for this insurance, and all I got back was a bill that doesn't even cover the monthly payment. Honestly, I think unless you find yourself in a situation where you need to pay over $5000, the pet insurance is not worth it. Within a year of just putting the $70 a month into a savings plan, that alone would cover this bill.
Unbelievable rate increases
I see I'm not the only one who had to drop insurance with Healthy Pets after many years because of rate increases. In the nine years I was with them, I only had one claim. Then the rate doubled, then tripled. When I asked why, they said it was because I live in an expensive state. I stayed with them because I thought my dog's age meant I had no better options. After the rate increased to $500 a month, I finally dropped them.
Insurer: Healthy Paws
By: Suzanne