Price Satisfaction

Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.

20,816 total


July 31, 2025

Great experience so far

"I recently signed my new puppy up for pets best because I was previously using Odie for my cat and I have had nothing but horrible experiences with them. They have poor communication and their claims take months unless you email with a complaint, then they expedite it. I have had such an amazing experience with my first claim for my puppy that I've now added my cat on too, and plan on cancelling Odie. I received communication before my claim was processed letting me know that there may be a delay in processing, but it only took about 2-3 weeks for them to process.

Insurer: Pets Best

Veterinarian: South End Veterinary Clinic

By: Morgan

Useful
July 31, 2025

Pet Claim

I am very satisfied with PetsBest for the great plans that they have and for the convenient and ease of filing and receiving payment for claims. Their system is very easy to navigate, and I have been able to do all of my transactions on line.

Insurer: Pets Best

Veterinarian: Essex Veterinary Center

By: JOANNE

Useful
July 31, 2025

Costly Poor Coverage

I cannot say enough negative about Trupanion. They will find any excuse not to pay a claim (and I don't make many). Dog had an ear infection and they refused to pay because they said that he had a prior record of allergies. Putting aside that the allergies to which they refer turned out to be a behavioral issue and not allergies the doctor said this was no an allergy. On medicine if I buy it CHEAPER from the doctor's online pharmacy they will not pay the shipping charge which when combined with the costs of the medicine is less than buyi9ng it from the office. Yet they prefer to pay the higher amount. They blame the DVM for their slow processing of claims. I was with Pet Plan for 10 years and they were flawless but they no longer are seemingly around. I have to imagine that most of the other underwriters are better than Trupanion. Steer clear of Trupanion.

Insurer: Trupanion

By: Robert

Useful
Verified July 31, 2025

Definitely Life Changing!

I got my puppy insured as soon as I adopted him, and I am thankful I did! With an unknown autoimmune disorder, my dog is virtually allergic to most foods, and trupanion has allowed me to do all the necessary testing and treatment that I otherwise would not be able to afford. I am so thankful I went with Trupanion!

Insurer: Trupanion

Veterinarian: Aqueduct Animal Hospital

By: Samuel

Useful
July 31, 2025

Excellent Company

I’ve had pet insurance companies for decades and Pets Best is the best. Easy claims process, policies offered are very good. Always answer my questions in a timely manner. No problems for years. I highly recommend them. Also, policy pricing is competitive.

Insurer: Pets Best

By: Michael

Useful
July 30, 2025

WORTH IT'S WEIGHT IN GOLD

This is the best decision we ever made for our pets. We all know how difficult it is to have an emergency and not have the money to protect our fur babies. This insurance makes sure they are protected. The best part is you have several options on plans for your affordability. It is worth it's weight in gold and your piece of mind!

Useful
July 30, 2025

Best pet insurance

I am so grateful for this pet insurance because my little guy has had a lot of problems that I would not be able to afford. Because of this pet insurance I am able to give him the best life possible!

Insurer: Pets Plus Us

By: Lezlie

Useful
July 29, 2025

Coopers first Vet visit check

We recently got a Golden doodle pup and took him for his first vet appointment with us to get his vaccine updated and a wellness check by the vet. Paid a little over $240 in total then submitted the claim that same day for cooper since my co- pay is $200 so I made that line mark. Have 80% refund amount so in leas than a week I heard back and got approval for $170 refund amount! Overall easy to submit a claim and got a check in the mail easy to deposit as well. First time getting dog insurance and couldn’t be happier with PETSBEST! Definitely recommend it to anyone who has fur babies !

Insurer: Pets Best

Veterinarian: All Pets Hospital

By: Alondra

Useful
July 28, 2025

PetsBest is pretty good

I’m so glad I got pet insurance soon after adopting my dog. He’s always getting himself an illness - a doggy cough here and eating something inappropriate there. I of course wish I could get authorized and pay a copay instead of pay up-front and get reimbursed. But I never have problems submitting a claim and getting reimbursed, and I take better care of my dog knowing I will get some money back.

Useful
July 28, 2025

Pets best are simply the best

I’m very happy with my choice of pet insurance provider. It gives me peace of mind in case of illness or accidents. The process of submitting claims and the time and transparency of treatment are very satisfying. I would definitely recommend Pets Best to other pet owners.

Insurer: Pets Best

Veterinarian: Banfield Pet Hospital

By: Amina

Useful

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