Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
20,816 total
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Pets Best is the Best, Literally.
This has got to be the clumsiest, most expensive dog I have ever owned, but I am so thankful I had the foresight to get him pet insurance as a puppy. Pets Best has been there for us every step of the way, and I am so incredibly thankful to have a policy that covers all of Jasper's needs. Never once have I had to worry that we wouldn't be able to take care or him or that his claims wouldn't be covered - I recommend Pets Best to all my friends and family for their own pets needs. It really has been a life saver - MULTIPLE TIMES!
Insurer: Pets Best
By: Emily
I’m so Impressed
I adopted a shelter puppy. I read good reviews for Pets Best Best insurance. They have been great with easy claims, quick payments and great coverage.
So far, so good....
Recently adopted a cat and two kittens. Purchased insurance through Pets Best for all three. Submitted one claim so far. Received a timely response and approval. Website is easy to navigate, user friendly, can easily add pets, change policy or submit claims. Satisfied and would recommend based on my experience so far.
Bella's Vet Claim
The whole process was quick and easy. I submitted the claim online and had my refund is a few days. I received the expected amount as written on the policy.
I do not recommend PHI Direct.
My cat's policy was cancelled simply because I got a new credit card — and PHI has no way to update payment information online. The only option was to call, but every time I tried, it was outside their limited business hours. As a result, I was told I had to start a new policy from scratch, pay a $40 registration fee, and that my original $36/month rate was not guaranteed. All of this could have been avoided with even the most basic online account tools, which every other modern provider offers. Customer service was unhelpful and rigid, showing no concern for retaining clients. I’ve now switched to a provider that offers proper digital support and flexibility. Would not recommend PHI Direct.
Insurer: PHI Direct
By: Maryna
claim
I had to cancel the insurance as I wasn't going to pay for something that was taking over 1 month to get reimbursement. I would submit everything they asked for only to receive an email saying they were missing information that I knew I sent and had record that I sent it. Their live chat is terrible as no one is available during the open hours. The email responses are not much better as these are vague and not helpful. There was no simple and quick reimbursement as everyone has said.
Great Service Provider
I am extremely impressed with the fast turnaround on claims review and payment. I have had Healthy Paws for a number of years for my pets and am very happy. I like the fact there is no yearly maximum payment and you can adjust your deductible and payout percentage. They even followed up to ask how my pet was doing after claims reviews. Alternate medicine is also covered. I am very glad I have Healthy Paws behind me and would recommend them to pet parents!
Insurer: Healthy Paws
By: Debra
Great Experience
The process was so simple: I uploaded a copy of the paid invoice and the completed a short description of the services received. Within a day or two I received an email saying that the services were approved and the next week I received a check. Easy peasy and this takes away so much of the sticker shock that can come with veterinary care.
Stay Away from Pets Plus Us Canada
I was a loyal customer for six years, keeping up with all premiums on time. My dog had no prior accidents or illnesses—until recently, when she began showing symptoms of a possible back injury. Despite that, Pets Plus Us denied coverage for all diagnostic tests, to exclude illness and now needs a MRI, simply because no vet report explicitly used the word “accident.” All attempts to determine what was wrong were rejected, even though vets clearly suspected a back trauma.
Insurer: Pets Plus Us
By: Jody