Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Sometimes, be less of a business.
We lost our dog to kidney disease 10 days ago. Trupanion sent an email saying they would refund the premium I paid for May. I thought this was a really nice thing to do for a grieving pet owner who has been paying Trupanion premiums for over 15 years. The refund difference would have been under $40 . Turns out they only prorated the premium and charged me for 5 days. I'm only getting a partial refund. I called customer service and got a "this is how it works" explanation at least 4 times. 15 years+ ago I find this business that tries to give the impression that they care about pets, is mostly interested in the money. And they're expensive. I enrolled my dog as a puppy but as my dog aged the premiums went up and at the end I was paying over $200 a month. So you can see how that $40 would effect a multi million dollar company's bottom line. I had been with this company for so long and I thought they really had some empathy for people who lost their pets but ultimately, that's not the case. I will not refer anyone to Trupanion again. I hear Nationwide has pretty good rates and generous coverage.
Insurer: Trupanion
By: Dayton Brown
No customer loyalty
I jave maily had good experiences with healthy paws. We have been with them for 7 years and now our policy is changing. It understandable that changes to future policies may need to be made. Current customers should be grandfathered in to the policy they have. Very disappointed with the changes and no loyalty to customers.
Insurer: Healthy Paws
By: Dawn Schmidt
It was great till it wasn’t anymore…
It was great till it wasn’t anymore… They changed my pets coverage last year cos the plan I had them under no longer was offered. Now they don’t cover anything, wellness or injury it never gets covered, they play games and won’t notify you if there’s a request for information so you have to constantly be on them. They denied coverage for one of my dogs that had a UTI citing that because he had an ear infection as a pup it was a pre existing condition. My other dog had to have emergency surgery, of almost $7000 I got back $800. In my opinion they are borderline scammers
Insurer: Nationwide
By: Giacomo Grenside
It's very easy to make a claim
It's very easy to make a claim! I have a dog that eats everything and having this insurance has saved me! Best decision I made!!
Insurer: Spot
By: Kim Kongpricha
Horrible company
The claims process is ridiculous and long and at the end of the day it doesn’t matter what you submit because they will just deny it any way. Absolutely shameless. They are stealing from people who don’t have money to spare and then they have to pay for insurance that does nothing and also for their pets medical bills. Pumpkin pet insurance you should be ashamed of yourselves. I don’t know how I’m going to take care of my cat now because you have been stealing from me for months and I do not have money to cover my cats vet bills now. Disgusting.
Thank you…
Thank you for keeping rates affordable and thank you for helping in time of extreme need and worry during my fur baby illness
Insurer: Spot
By: Jennifer Woods
Best pet insurance!
Overall pumpkin is the best! I've never had issues when it comes to submitting claims & receiving payment after reaching my pets' deductibles. Monthly payments for each pet I think is reasonable. Customer service is always helpful and willing to tackle the issues I have! I always recommend to my other dog parents to use pumpkin :)
Insurer: Pumpkin
By: Isabella
Very disappointed with my experience…
Very disappointed with my experience with Sonnet Insurance. I received a quote for $275/month, paid the first and last payments, and my policy started normally. Then only 4 days later, without any clear notice or proper explanation, my monthly payment was increased to $380. Changing a customer’s premium after the policy has already started — especially without transparent communication — feels extremely unfair and misleading. If the original quote was inaccurate, it should have been verified before taking payment and activating the policy. This experience caused unnecessary stress and completely damaged my trust in the company. I would strongly recommend that anyone considering Sonnet will change the initial quote and their price is not trusted. Go ahead with other big and reputable insurance companies.
Insurer: Sonnet
By: Alireza Borghei
Do Not Choose If Your Dog Needs Chiropractic Care
I have no complaints for them covering accidents other than the rate increases every year (a lot), 20%) and the fact that they don't cover chiropractic care unless it's done by a licensed veterinarian or under the supervision of a vet. You will NEVER find a vet who does chiropractics nor will a vet stand there while a chiropractor does their manipulation. And there are other therapeutics they won't cover unless it's done by a vet. Vets do acupuncture, but none of the other things such as trigger point therapy. So beware. I was told by Hartville when I was switched from another insurance company that they cover chiropractic care, but they never said it had to be done by a licensed veterinarian.
Insurer: Hartville
By: Deb
Super fast claim processing
Super fast claim processing, no hassles or issues at all! I love that I don't have to worry in times if emergency, I can say yes to all the best options for my 4 legged babe and I don't have to worry that I can't afford it.
Insurer: Pets Best
By: Jen