Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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BIG DISAPPOINTMENT
After doing my research, I signed up with Pets Best and felt I had found a top pet insurance company, one I could really trust to help me take care of my dog -- and all went well for a while. BUT, when I adopted two more dogs, I had difficulty getting their website to recognize that I now have THREE dogs and qualify for a multi-pet discount. As a result, INSTEAD OF GETTING THEIR MULTI-PET DISCOUNT, somehow MY ORIGINAL DOG GOT A NEW POLICY TOO -- AND NOW HER ALLERGY PROBLEM IS CALLED "PRE-EXISTING" AND IS NO LONGER COVERED!!!!!!! Even contacting Pets Best "customer care" and explaining the situation did no good. WOW, talk about being disappointed!!!! Bottom line, since no one will now cover her allergies, I'm switching companies just on principle and share this with the broader pet community as a word of caution!
Insurer: Pets Best
By: Lorna
Spot is great!
I love spot, theyre straight forward about insurance, proof of bills are sent in then they direct deposit or send a check to you back with what they help pay. They are prompt about getting back to you. I never had an issue with them getting back to me. Insurance for smaller things are whatever to me, they paid a portion of those too. I had a solid just basic coverage. But man insurance sure did come in handy during extreme help for my cats medical/emergency bills. I am so grateful i looked into insurance for my little guy. It does help you guys! My pay out helped my finances so much. I would definitely use Spot again or recommend it to others! Give them a go!
Insurer: Spot
By: Cash money
Great Experience
Bobby was nice & knowledgeable. I signed up today & feel good about my choice of insurance policy.
Insurer: Prudent Pet
By: Holly
Spot Insurance is outstanding!
From the onset, Spot Insurance has been amazing. When comparing Pet Insurance, Spot quickly rose to the top of list: Excellent client service, outstanding rates and inclusion of services. After selecting Spot Insurance, the Client service has remained exceptional, the ease of submitting claims is unbelievable and the time for claims processing is very quick. I couldn't be more pleased and so very happy that I selected Spot. Thank you!
Insurer: Spot
By: Michelle Kelley
Love and Trust Spot!
We truly feel we receive the product we pay for. Whether routine or accidental, we feel confident that Spot insurance will honor the policy we have with them. Friends don't believe me when I say what we get for the insurance we have with Spot. Our cat was with another insurance provider and continued to raise the rates. Even being an older cat Spot wrote her a policy. Love them!
Insurer: Spot
By: Meghan Lanese
Scam and thieves
So I canceled with this company after the first month cuz I wasn't happy the way they did things. I don't want direct feeling they don't do I've submitted for a claim all the receipts all the medical records everything required then they tell me the deny my claim because I didn't submit the the records they're asking for documents or whatever but yet everything was submitted so yet how you supposed to know what's to submit you shouldn't I shouldn't be submit anything prior to me getting the insurance my insurance start on a certain date I submit bills after that date and all medical records not sure of the issue with this company took my money so give me my money back that I paid for the dog then if you're refusing my claim if you want to pay me those hundreds of dollars back cuz it was a big claim so people they do not reimburse you for Spain they do not reimburse you for chipping they do not reimburse you for vaccinations they do not reimburse you for flea and tick stuff trust me my claim for it always denied and this is the second review I put up do you think the company contacted me no cuz heaven forbid then give me my money back that I paid for the month since you didn't you know what I'm going to contact somebody higher there's an insurance place you can contact the office of the Supreme of insurance for any and all insurances and I think I'm going to do that and send him all the proof of everything I've sent and the way it denies maybe this company will be shut down then cuz I'm going to have them under investigation stole my monthly money and then refuse to pay me anything back pretty sad
Insurer: Fetch Canada
By: M
Just some math…
Paid $635 in vet fees for Spot to cover 80% of a $300 bill this year. Not sure if this was a good financial decision. Only keeping it in case there is some catastrophic incident like a urinary blockage again.
Insurer: Spot
By: Navita Khemraj
Aileen was so knowledgeable and gave me…
Aileen was so knowledgeable and gave me a great deal. She was patient and guided me with the right fit for my puppy's care.
Insurer: Fetch
By: Giselle Samson
The claims process is easy and…
The claims process is easy and straightforward through the site. Payment was turned around within a week, and customer service was super helpful with questions. They are definitely more expensive which is my only issue. When prices rose this year I had to raise my deductible to afford insurance.
Insurer: Embrace
By: customer
We love PetsBest
"In May of this year (2025) we learned that our young, sweet dog (fur baby, we have no children of our own) Blackjack was diagnosed with lymphoma. We have had him about 3.5 years and he is a rescue. When we learned of this news, we were devastated of course. Thank God we had insured both of our dogs with pet insurance from Pets Best. This pet insurance has been a lifesaver for us. Blackjack's oncologist appointments and cancer treatments have been very expensive and with petsbest insurance covering 80%, it has helped immensely. This is the only way we are able to continue paying for our sweet pups treatments- with the help of the insurance. The yearly insurance is affordable for us because we budget for it. Having insurance for pets is a MUST. You never know what can happen especially with rescues. I would recommend PetsBest to anyone. PetsBest insurance was recommended to us by another pet parent and I am SO glad we got pet insurance. After our first rescue dog needed a blood tranfusion then unfortunately did not make it much longer, we decided that pet insurance is most definitely worth it! Thank you PetsBest! "