Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Would highly recommend not choosing this company
Would highly recommend choosing a different policy for your pet, company Will do everything possible to either have you do all the work for them or deny the claim. Maybe consider just putting the money you would spend on this policy every month into a separate savings account to have in case of pet emergency.
Insurer: Embrace
By: Shannon Wilson
Pets Best used to be amazing
Pets Best used to be amazing, but the past couple of years, things just don't seem to be the same quality. First, the website and app constantly have issues. Almost every time I uploaded a claim, they would say they needed an itemized receipt, even though I had already uploaded. I would have to re-upload the exact same document, but it was only after I highlighted the areas that they said were missing from the original upload that they would say the document showed what they needed. (mind you, these were things that could easily be found, like the date of purchase, the dog's name, the medication, and the total price.) For the past at least 6 months, I've had to update every claim I've submitted, "due to not attaching an itemized receipt." The thing is, I've already uploaded the receipt every time. There is some sort of glitch. At first I thought it was the app, so I started using the website, but it's still happening. Reimbursements take way longer than they used to. And, my 11 year old's insurance premium jumped by an exorbitant amount this year compared to the increases in previous year, despite him being very healthy, other than some allergies. Also, they are very hard to get in touch with. The chat box on the website frequently says the wait is too long and that you need to call the number instead.
Insurer: Pets Best
By: Meagan Gregory
Very easy claim and refund
I took my kittie to the vet and found out he had asthma. I spent approx 1,300 on everything. Tests, medicine, and the visit itself. I got about 1,080 refunded and that was an absolute blessing. They gave back 90% and subtracted $100 which was my deductible. It was very easy and very quick.
Insurer: Spot
By: Nicole Bell
Exceptionally quick payment!
Our 20 month old rescue required emergency surgery on a holiday in Canada. When all was said and done the final bill was almost $11,000.00! Furkin paid out promptly and turned what could have been a catastrophe into a something more manageable. I have never had insurance prior to this and I am so glad I did this time.
Insurer: Furkin
By: Robin
Not the same company anymore
I’ve had my pets insured with Pets Plus Us since 2013. In fact, I used to work at PPU for the first few years they were in business. Even after I left the company for personal reasons, I still continued to recommend them. Now, in 2026, with pet 3 and 4 insured with them and the company has changed hands I can tell they are not the same company anymore - for the worse. They do not underwrite policies upfront anymore and now I can not make the same changes to my policies as I did with pet 1 and 2. Very disappointing to see that a company that was far and above a great pet insurance company is now turning into every other insurance company..
Insurer: Pets Plus Us
By: Laura
I have been with Fetch Pet Insurance…
I have been with Fetch Pet Insurance for about 3 yrs & I am very happy. I have put in two claims & my deductible is $500.00 . I was happy those two times that even though I didn’t meet the deductible ( $479.00 ) short from my deductible I was still able to collect something. I really appreciated the company taking into consideration some of the expenditures for my pet’s wellness checkup.
Insurer: Fetch
By: Janice Linton
CAUTION ⚠️
CAUTION ⚠️ When I got fetch for my Bulldog in 2017 it was about $90 per month. Unlimited coverage, 90% co pay and $400 deductible. The following year my monthly rate went up by almost a hundred dollars. I called and asked why and they said it was in the fine print. They have the right to increase premiums as they see fit. At this point she had pre existing conditions so to get another insurance was not really ideal. I continued my insurance with fetch for a few more years. Each year it would increase by nearly a $100 a month. Long story short by the time she was 7 they were asking for $500 a month, lowered her annual coverage from unlimited to $15,000 and changed the copay to 80%. deductible remained $400. I canceled it that year I’d rather swipe my credit card and make the monthly payments to AMEX at least I get aeroplan points. Such scammers. Side note they did cover every claim I submitted but at what cost. $6000 a year plus $400 deductible…..for 15 grand in coverage and your still paying 20% of the bill.
Insurer: Fetch Canada
By: Ana Rcg
The process is smooth
The process is smooth and user-friendly. I appreciate the quick payouts, though pricing could be slightly more competitive.
Insurer: Spot
By: Arthur Baker
They'll take your $$..won't give it back
After 2 years of handing PetsPlusUs our monthly fees and not making 1 claim i decided to cancel the policy ( I'll bank $155/month myself) .Policy was cancelled Feb 7th...today is April 13th and I've yet to receive my premium refund seeing i cancelled 2 days after they took out their money from my bank. I had to email them first time in March- i was informed cheque was in the mail. Screw the 14 business day crap they tell you ...its been over 40 now!! Pet insurance is the biggest scam ever!! I wouldn't touch PetsPlusUs even if it was free. If I could give them less than 1 star I would!!!! Horrible company!!!!
Insurer: Pets Plus Us
By: Donna
Latest 1 comments
I was about to write a comment when I came across yours, which is absolutely spot on. PetsPlusUs is the worst pet insurance company ever. They take an eternity to process each claim, and at the end of the day, they don’t even give you anything in return. HORRIBLE COMPANY