Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,150 total
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Excellent Claim processing time and procedure
So glad i have them for all my fur babies. E cellent service. They are definitely Quality and i prefer them even if they are more expensive as they have a great process in place. Thanks Healthy Paws
Insurer: Healthy Paws
By: customer
Coverage
Affordable coverage. Easy to enroll., First time customer
Insurer: MetLife
By: Amy Moon
They used to be a eh ok, to dude, don't get that so called insurance
They used to be a eh, decent pet insurance, but they keep cutting things, over and over and now they are just a waste of money. They don't cover anything AT ALL. They will use every single excuse to make everything a pre-existing condition. Dog had diarrhea ONC, now anything that's gastrointestinal, is a "pre-existing condition". I used to get a discounted pet script, but because my dog had vaginitis (bulldog), again ONLY ONCE, her seasonal allergies are considered a "pre-existing condition" and they don't even cover her apoquel. I highly advise you look at other legit pet INSURANCE companies, cause this is just a place the wants your nickels and dimes and you're not getting ANYTHING back. It's a joke.
Insurer: Nationwide
By: Heather Griffin
Long time client
My cat is 17 years old, and I got him as a kitten. We've been subscribed to Fetch Pet Insurance since he was 8 weeks old, back when the service was known as "Pet Plan." Over the years, the quality of the service has slowly degraded. One year in his middle age, without my knowledge, my cat's coverage was downgraded during his renewal period, and since then, I've been unable to get him upgraded again back to my original coverage. His premium is also crazy high now that he's old. This is annoying, but I can live with it since it seems like that's kind of par for the course with pet insurance and it's true that pets have to see the vet more and have more health problems in their old age. It is however deeply annoying that he has a per-condition deductible that I have to meet over and over again for all his different "conditions." Sometimes I have to fight the adjusters over whether a medication/treatment is considered part of one condition or another. Anyone who has an old pet (or is old or has cared for an elderly relative!) will know that especially as you get older, all your systems are degrading and interconnected -- for instance, kidney disease can often cause hypertension in cats! So the per-condition deductible really seems disingenuous. It feels like a way for the company to squirrel out of paying out, and sometimes I just don't have the time/energy to fight them. The worst part however is that recently, the company acquired a (very incompetent / poorly coded and run) online pharmacy, and now coverage for medication that is not purchased through their proprietary pharmacy has an annual cap on it. This highly incentivizes policy holders to order meds through Fetch Pet RX to avoid being put in a position where you send your cat in to your vet for surgery or something, and some of the medications the vet prescribes/uses during the procedure aren't covered at all. Ordering from Fetch Pet RX is an AWFUL experience compared to ordering from any normal online pharmacy. But it really doesn't matter to the company, since their userbase is baked in and can't go anywhere. They have no incentive to improve the service. In general I am very wary of the push towards vertical integration in the vet/pet care world, and urge other pet parents to be wary as well. The more companies lock us in to their walled gardens, the less agency/freedom we have to seek better care for our pets. Perhaps this is a global trend across all pet insurance/pet care companies, but I for one will be resisting as long as I can. Get a different pet insurance for your pet (or if you can afford to, self-insure by putting money away every month!) and see your local veterinarian-owned private practice. Avoid these private equity backed corporations -- they will lure you in and trap you, and then milk you for every last cent you have.
Insurer: Fetch
By: VK
Easy to enroll covers what is needed
Easy to enroll covers what is needed
Insurer: MetLife
By: Barbara Ryan
Easy
Easy, transparent and fair priced.
Insurer: MetLife
By: Jennifer Willis
Premium doubled on auto-billing. Minimal notice. No resolution.
I’ve been a Healthy Paws customer for years with minimal claims over the life of my dog. My monthly premium increased from under $150 to $352.33. Because the account was on automatic billing, the new rate was applied and continued for months before I caught it. Healthy Paws stated that a renewal notice was sent via email and later provided a copy. The subject line reads “Your Pet Insurance Policy Update,” and the premium increase is embedded within a broader message rather than clearly presented as a material pricing change requiring acknowledgment. When I contacted them, I acknowledged the policy terms and proposed a straightforward resolution: move to a lower-cost plan and address the approximately $1,600 in overpaid premiums in a way that preserved the relationship. They declined. I was told no adjustment of any kind was possible. This may meet a regulatory standard. It does not meet a reasonable standard for communicating a material change tied to automatic billing. If you’re evaluating pet insurance, I would look for a company that treats a doubling of premiums as something that requires clear, active acknowledgment—not a single standard notice. That was not my experience.
Insurer: Healthy Paws
By: ER
Super easy to upload my documents…
Super easy to upload my documents through the app and I received my compensation in a very timely manner! Very happy with my service so far and grateful for the opportunities it provides for me and my pets!
Insurer: MetLife
By: customer
My cat had not been acting normal so…
My cat had not been acting normal so took into the vet. After drawing labs and doing an inspection noticed that her back leg is injured. Provided pain medication and wanted to do a follow up in two weeks. The insurance says it covers wellness and injury/accident. On a $400 bill only $32 was covered. The insurance doesn’t cover anything. No idea what I am even paying for when it doesn’t cover anything when you take your pet into the vet.
Insurer: Nationwide
By: Tyler Sanders
Extremely Disappointed After 13 Years of Loyalty
I’ve been a Healthy Paws customer for 13 years and have insured all of my dogs with them. I’ve always had a $250 deductible with 90% coverage, and I have never missed a single payment in all those years. I believed I was a valued, long‑term customer. Recently, I noticed my monthly premium had dropped slightly, which didn’t make sense. When I logged into my account, I discovered that Healthy Paws had unilaterally changed my deductible to $500 and reduced my reimbursement to 70% — without any clear notice, explanation, or consent. After more than a decade of loyalty, this feels like a complete betrayal. I trusted this company to be there when my pets needed them, and instead I found out major policy changes were made behind the scenes that significantly reduce my coverage. I’m extremely disappointed and frustrated. Customers deserve transparency, especially those who have stayed with a company for over a decade. I hope Healthy Paws reconsiders how they treat long‑term policyholders, because this experience has destroyed my trust in them.
Insurer: Healthy Paws
By: Rick Wood