Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,150 total
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Glad that I purchased this policy
Glad that I purchased this policy
Insurer: Nationwide
By: customer
AVOID Healthy Paws
I am not one who typically writes review, however, I feel a need to do so to protect consumers from Healthy Paws. We have been a Healthy Paws customer for years. Our monthly premium started at $35/month, then went to $50/month, then $112/month, and yesterday we were advised that it was now going to be $248/month. We have had no claims in all of the years that we have been with them and thus, we called them to have them explain the premium increase (which represents a 112% increase in only 1-year). When we talked with customer service, they indicated a. the cost of veterinary services have increased over the past year, b. the overall number of claims in CA increased, and c. my dog is older (yes, like previous years he is 1-year older). I have the feeling that Healthy Paws knows that once you sign up with them, you are not likely to switch due to waiting periods and given this, they feel they can charge whatever they want at each renewal. Based on this, we dropped Healthy Paws and went with another recognized provided at less than half the cost, with a higher company reimbursement % on claims (90% vs 60% with Healthy Paws) and lower deductible ($750 vs $1,000 with Healthy Paws). I stronger advise anyone considering Healthy Paws to RECONSIDER - Healthy Paws might appear to have a lower initial premium, however over the life of the policy, I assure you their cost with be significantly higher. Do not get lured into their predatory pricing policy. To all those who rated Happy Paws 4-stars, please read all of the 1-star reviews for unfortunately, you are going to be facing the same situation in the near future. To those that are reading these reviews to try to determine whether you should go with Happy Paws, I hope all of these 1-star reviews will provide you the information you need to make an informed decision, to go with someone else. SUBSEQUENT NOTE: In response to my post, Healthy Paws commented below that they would welcome a call from me to discuss my comments. I would note that prior to me posting my review, I did talk with a customer service representative who simply said that rates have gone up due to increased cost of veterinary services (to me, it seemed like they were reading off a script) and then when I talked with a supervisor, they were also reading off the same script and had absolutely nothing to offer nor did they care that we had been with them for 11 years. Thus I stand by my review - AVOID Heathy Paws, their predatory pricing, and their complete disregard for customer loyalty. If I could give them less than 1-star, I would.
Insurer: Healthy Paws
By: Randy scott
Very satisfied
Very satisfied. Quick and easy process. Rates have increased substantially though. Not satisfied with that
Insurer: MetLife
By: Afia Avsar
My experience has been poor
My experience has been poor. Multiple claims have been delayed over 10+ days, and I’ve received inconsistent answers from different representatives. I had to follow up repeatedly to get basic updates. Direct pay only worked once despite prior issues. The process has not been clear or consistent. Premiums are unaffordable and I had one premium for one pet jump up 49% in one year. I have warned family and friends about the poor communication and unreliability of trupanion.
Insurer: Trupanion
By: Jaesa Wright
Hopefully I'll get to experience a…
Hopefully I'll get to experience a break and the price because I do have to take my cat to the vet hopefully anything this pet insurance is worth it
Insurer: Nationwide
By: Regina Bronner
Metlife Better Deal
Had to get pet insurance when getting our Bernese Mountain Dog, required by breeder. They provided Fetch Pet insurance. It never paid hardly anything for any claim sent in. I was able to get a "Family Plan" here with MetLife Pet Insurance for 3 pets for less than what I was paying for individual with Fetch.
Insurer: MetLife
By: James Thorne
Losing my interest in recommending them
Once again they questioned the vet and their billing despite giving them the paperwork that was accepted in the past. Becoming too expensive. Went from $858.60 in 2023 to $3902.88 in 2026 for three dogs.
Insurer: MetLife
By: DW
mediocre customer experience
I wanted to renew a previous policy for my pet that I had with the price I was paying but I wasn't given that option. I had to apply for new coverage for less benefits.
Insurer: Nationwide
By: Andrea Regalado