Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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I hate companies that force you to use Automatic payments
I hate companies that force you to use Automatic payments.
Insurer: Trupanion
By: Grace
I have spent a considerable amount of money on insuring my golden retriever.
I have spent a considerable amount of money on insuring my golden retriever. She is healthy but each time I put in a claim there was some reason or another that prevented any form of reimbursement. I am disappointed in your insurance. I am weighing whether to continue.
Insurer: Trupanion
By: Laura
Everything went 100% smoothly
From getting online and filing a claim, to the email status's, to the final EOB then payment directly into my account everything went 100% smoothly
Insurer: Pets Best
By: Diana
Great insurance service!
The forms are easy to complete. You will receive a prompt email stating the form has been received. It does however take 2-3 weeks to hear back with an updated email about your claim. You then receive your reimbursement in the mail which in 2019 you would think an automated electronic funds transfer could be possible.
Insurer: Nationwide
By: Nadine
everyone I have ever talked to is most helpful and want the best for your animal
I have been with this pet insurance for a long time It is easy to get claims in and easy to get payment in my hands You have been a big help to me and my pups Vet bills are expensive and I want the best for my dogs so pet insurance from ASPCA helps me get the best care without going broke Thank you Joanne Dean owners of Peggy-Sue,Lily-Mango and Dixie
Insurer: ASPCA
By: Joanne
They make the process super simple and great phone support as well as customer service.
This company made the process of filing a claim very simple to do. Also had excellent customer phone support when inquiring about my claim status. Just wish they would make a higher payout available (higher than 60%) as an option for senior dogs.
Insurer: Healthy Paws
By: Bridget
Excellent Service
Once my deductible was payment.... payments for my claim came with a 2 weeks.... Very easy Fax info and payment received with constant updates on my filing and payments issued..Great Service
Insurer: Nationwide
By: Jo
Could not be happier with the services provided by Nationwide Pet Insurance
Nationwide has been outstanding in the care of our 3-year old adopted pup Clare! Claims are easy to submit, and reimbursement is lightning quick. Every phone conversation has been easy and productive. Highly recommended for pet insurance needs!
Insurer: Nationwide
By: Joshua
App is easy and intuitive to submit. Processing time is acceptable.
Like the easy and efficiency to submit claims and receive funds. Would like better explanations when claims are not covered.
Insurer: Nationwide
By: Ashley
Very happy to have had this insurance since Dino had 15 teeth out!!
The only thing that I don’t care for is going onto another web site to retrieve the payment. At one time it automatically went into my account
Insurer: Nationwide
By: Kathryn