Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Unhappy Customer
Billing was very confusing. I have paid my veterinary at his office on the day of the surgery for my dog, Penny. Now you tell me I only owe $393.97 when I have already paid $732.75. The Vet's office phoned you while I was there and received confirmation that you would send me a cheque for the difference. You have not given me satisfactory service for my first ever claim. I am considering leaving as I have paid you since 2016 and this is the treatment that I have received. Not good enough! Please send me the cheque that is owing to me ASAP.I could set up my own account to look after Penny's needs and would not have the confusion as I have had over this claim.
Insurer: Trupanion Canada
By: Jean
generally very good a little confused as to why the last claim payment was sent to the vet and not my home as it has been for the last 10 years.
generally very good a little confused as to why the last claim payment was sent to the vet and not my home as it has been for the last 10 years.
Insurer: Trupanion Canada
By: Caryn
Claims
Very prompt with payment!
Insurer: Trupanion Canada
By: Michael
Great experience as always!
Always an easy and painless process! Quick payment and never any issues.
Insurer: Trupanion Canada
By: Katy
Great reimbursement ease of use good coverage.
Great reimbursement, ease of use, good coverage.
Insurer: Trupanion Canada
By:
Just had to change payment info.
Just had to change payment info. Was helpful and friendly.
Insurer: Trupanion Canada
By: Robert
very nice to be able to have the vet bill you directly and get paid and then I pay the difference much appreciate your service
very nice to be able to have the vet bill you directly and get paid and then I pay the difference much appreciate your service
Insurer: Trupanion Canada
By: Susan
Excellence
I am very happy with Nationwide Pet Insurance. I have never had an issue with payment. I have recommended Nationwide to several co-workers and know that at least 2 of them have enrolled. Thank you so much.
Insurer: Nationwide
By: Eva
Best decision I've made for my pets.
Claim process is so easy with the app. Customer service is always friendly and helpful. Money from claim is fast to be delivered.
Insurer: Nationwide
By: Becky
Nationwide is the best pet insurance!
You guys are amazing! You make it very easy to file a claim and response time is excellent! I really appreciate all you do and your service is worth every penny!
Insurer: Nationwide
By: Alexis