Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
Other Categories
Pretty Easy process
Overall the process was VERY easy. The ability to upload the bill was easy, follow up on the website was not easy to see where the review was at, the claims page just noted "under review". The only issue I had was where the payment was sent. I had two different vet bills and I did ask that payment be sent to the vet's directly. Whoever cut the check sent the entire claim about to 1 of the clinics. When a customer care rep called to check in, even she could not tell me where and what about was being sent. This has delayed the process as the check now has to be re-issued to me to properly distribute the funds. However, overall the process was easy and when I do talk to someone they are very caring.
Insurer: Hartville
By: Laura
I was required to secure this insurance and the fact that it only covers major medical and not preventative it isnt a valuable as I would find something that covered those things.
I was required to secure this insurance, and the fact that it only covers major medical, and not preventative it isnt a valuable as I would find something that covered those things.
Insurer: Trupanion Canada
By: Janice
I had no problems when we contacted you.
I had no problems when we contacted you. It was fast and easy.
Insurer: Trupanion Canada
By: shirley
Claims process was easy and claim payment was fast.
Claims process was easy and claim payment was fast. Highly recommended!
Insurer: Trupanion Canada
By: Kylee
Best decision ever to go with Trupanion
So easy to make a claim. Way easier than human insurance!
Insurer: Trupanion Canada
By: John
quick service
submitted my claim and within days I had confirmation of the acceptance of the claim and the money was deposited to my bank account.
Insurer: Trupanion Canada
By: Patricia
Fast review
Trupanion gave my vet. an estimate of the cost of the surgery, within about 1 hr. I knew what my portion was I had to pay and what Trupanion would pay. I knew before the surgery what my cost would be. That was great. Trupanion sent me a email explaining everything. I would definitely recommend Trupanion. All of the staff is knowledgeable an very nice.
Insurer: Trupanion Canada
By: Billie
Good experience
Quick and easy
Insurer: Trupanion Canada
By: Tanya
I have always been pleased with the promptness in paying claims.
I have always been pleased with the promptness in paying claims. Have always spoken to knowledgeable employees.
Insurer: Trupanion Canada
By: Margaret
Very fast processing and payment.
Very fast processing and payment. Thank you!
Insurer: Trupanion Canada
By: Madelaine