Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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I never had a issue with the billing service of representatives
I never had a issue with the billing, service of representatives when I call to ask a question. I am very satisfied.
Insurer: Trupanion
By: Paul
I love how I was treated on the phone
I love how I was treated on the phone , I was in an extremely emotional state and they were so helpful and understanding and supportive. The response time for approval and payment was incredible.
Insurer: Trupanion
By: Jacolyn
Claims Service
Claim made on Tuesday and money was in the bank on Wednesday. Awesome service.
Insurer: Trupanion Canada
By: Jim
Everyone needs Trupanion for their pets
It's an absolute perfect thing to have especially when your dogs need surgery or tests and you can't come up with the money. They reimburse you quickly and with no hassle too.
Insurer: Trupanion Canada
By: Holly
Great Service
Our claim was settled very efficiently. We have always had wonderful service from Trupanion. Thank you and keep up the good work.
Insurer: Trupanion Canada
By: Anil
Refund experience
Refund was sent in timely manner.
Insurer: Trupanion Canada
By: Don
Very quick service and refund.
Very quick service and refund. Always pleasant and helpful.
Insurer: Trupanion Canada
By: Tracy
It was so easy to fix the problem I had with my billing information.
It was so easy to fix the problem I had with my billing information. Tracy let me push my payment and said I could call back with updated billing info as soon as I got my new credit card. It was a much easier process than I was expecting.
Insurer: Trupanion Canada
By: Tamara