Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Pet insurance was completely worth it.
Was easy to file the claim and the reimbursement check was prompt. Was totally worth having.
Insurer: Nationwide
By: Rory
Larger claims take forever for approval
I submitted a claim on 7/11/19 for my dog’s annual checkup. She has epilepsy and requires extensive testing to monitor her medicine levels and make sure her organs are functioning properly which costs between $1-3,000 any visit. This claim took nearly 20 days to approve and required results from the vet that took additional time. In the meantime, a claim I submitted on 7/13 for medicine (only a couple hundred dollars) was approved within 48 hours.
Insurer: Trupanion
By: Jennifer
Very happy to have pet insurance!
Very easy to submit claims, very fast in reimbursement and love the new option of depositing direct into my bank account. The coverage so far is great.
Insurer: Nationwide
By: Marsha
Quick claims payments
Yes I would recommend this service , we have received quick payments on our claims.
Insurer: Nationwide
By: Shawn
Easy to file claim via App, and quick to receive benefit
The ability to use the App to file the claim has made it so much easier to file claims and the direct deposit from Chase is wonderful. I encourage friends who ask about pet insurance to seriously look at Nationwide.
Insurer: Nationwide
By: Brenda
Scam!
I have never agreed to sign up this pet insurance. The sales person said he just going to put my card info there so if I later decide to have the pet insurance It will be easier for him to process. However he didn’t get my permission. Now I just noticed my card has been changed for 13months without me agreeing anything. And I didn’t even know I had pet insurance. Wtf!!! And they said they couldn’t refund the money cuz it’s over a year but I have never signed up. See you at the court!!!
Insurer: Nationwide
By: Wenjia
Keep up the great job
No issues which is a good thing. Love how easy it is
Insurer: Nationwide
By: Heidi
I never had a issue with the billing service of representatives
I never had a issue with the billing, service of representatives when I call to ask a question. I am very satisfied.
Insurer: Trupanion
By: Paul
I love how I was treated on the phone
I love how I was treated on the phone , I was in an extremely emotional state and they were so helpful and understanding and supportive. The response time for approval and payment was incredible.
Insurer: Trupanion
By: Jacolyn
Claims Service
Claim made on Tuesday and money was in the bank on Wednesday. Awesome service.
Insurer: Trupanion Canada
By: Jim