Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Best pet insurance hands down
Affordable rates and prompt attention to claims.
Insurer: Nationwide
By: Cathy
Very easy claim process
Was very easy to fill out the form and submit. Claim was processed quickly and I received my check in the mail within a few days.
Insurer: Trupanion
By: Jaime
Happily Insuredť
Claims are handled immediately and paid back quickly in accordance with the contract.
Insurer: Trupanion Canada
By: Catherine
It was easy and all handled seamlessly by our vet.
It was easy and all handled seamlessly by our vet.
Insurer: Trupanion Canada
By: Virginia
Love it!
We filed our claim for our cats' annual wellness visit, and it was extremely easy and took less than five minutes. The claim was paid in just a few days, and deposited to my account. Love it!
Insurer: Pets Best
By: Chad
Claim refunds
Could you please refund claim refund checks faster than 3 weeks
Insurer: Nationwide
By: Brenda
Thank God for Nationwide Pet
I don't know what I would do without Nationwide Pet Insurance. My dog had a horrific fall on ice which ended with a torn cruciate ligament; in the process of getting it diagnosed, it was discovered that he also had a luxating patella. The diagnosis was made within the guidelines of my dog's policy and so 90% of the cost of his surgery was covered. It took a long time to gather the money to put up front, but I was able to pay back money I borrowed after a very quick reimbursement (I kid you not, it took less than three weeks from the time I turned in the claim until the money was in my bank account). I think some negative reviews come from claims that do not fall within the policy guidelines (or rules) and/or some people are choosing a lesser policy for their pet. I went all out and purchased the best plan and it has paid off. I have used the vet line as well, which has been very useful for those late night concerns when my vet isn't available. All-in-all, I am very satisfied as I still have my dog. Without insurance, I would have had to have him put down as it cost $4500 just for the surgery (that doesn't count the appointments and necessary diagnostics -- x-rays -- to find out what was going on with his leg). I am on disability and so I simply don't have that kind of money and no one would have lent me money without knowing my dog was insured because they knew they would not see that money again for quite some time. Thanks Nationwide Pet, because of you, I still have my dog!
Insurer: Nationwide
By: Jeannette
fast claim processing
Nationwide has processed my claims quickly. - I've had the payment in my bank account in just 2-3 days. after submitting my claim. Also, they have paid what is promised according to the policy.
Insurer: Nationwide
By: Julie
Stress free Pet insurance
Rey satisfies with quick turnaround with claims for Capone
Insurer: Nationwide
By: John
ASCPA is amazing!
ASCPA is an amazing support to have. I am so lucky that I opted to purchase it. Only a month or so later my dog was diagnosed with a rare disease that requires monthly injections and vet visits. Thanks to ASCPA I have been able to keep our boy Cooper healthy. They disburse payments quickly and have wonderful customer service.
Insurer: ASPCA
By: Kimberly