Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,040 total
Other Categories
Fair premiums, easy to file claims, prompt reimbursement
I've had Healthy Paws Pet insurance for my 12 year old West for about 6 years now. It is very easy to file a claim on their website and my reimbursement checks always arrive promptly. When I've had to call customer service I got a knowledgeable person on the phone within no time. Yes, the premiums go up as my pet gets older, but so do all insurances. I'm so glad I had it because my pet was diagnosed with Sarcoma and a $5,000 surgery only ended up costing me $400. I have a $250 yearly deductible and a 90% reimbursement rate (minus the charge for office visits - $85-$125). I recommend Healthy Paws to anyone who never wants to worry about money being the reason they can't get their pet the health care it needs.
Insurer: Healthy Paws
By: Brenda
Great customer Service
A friend of mine recommended Healthy paws to me when we first rescued our puppy and we are so happy that we followed their advice! Our puppy got sick after he ingested something toxic and they saved us from expensive hospital bills! Their system is easy to use and they provide you with updates along the way! All our checks came in a weeks time and they even sent a follow-up note to see how our pup was doing! I'm a huge fan or great customer service and highly recommend them!
Insurer: Healthy Paws
By: Patricia
World Class Customer Service
I can't say enough about the customer service we've received from the staff at Healthy Paws. They are extremely fast in adjudicating claims and generating reimbursements. We had the unfortunate circumstance of finding out our dog has cancer. His diagnostic and treatment expenses are well over $10,000 now and still coming. Our policy reimburses us for 80% of covered expenses with no cap on total reimbursements. Knowing Healthy Paws is here to help us provide our dog with the best treatment options has been a great comfort.
Insurer: Healthy Paws
By: Mary
Best Pet Insurance
Embrace has always been very helpful when I had questions and the claim process is very easy. I've saved so much money on vet bills!
Insurer: Embrace
By: Keirston
very easy, self-service process
Once setup the claim process is super fast and easier. Within a couple of days the claims are processes, all electronically from my phone.
Insurer: Healthy Paws
By: Katharina
A worthwhile investment
I'm so grateful for making the investment in pet insurance when I did. When my young, healthy dog unexpectedly got a case of pneumonia, it was such a relief to not worry about the expense and just care for her well being. It was easy to file a claim, and the claim was processed and resolved within a couple weeks.
Insurer: ASPCA
By: Ellen
So easy to submit a claim and reimbursement is made quickly.
Very convenient and easy to use for submitting and reimbursement.
Insurer: Nationwide
By: Pamela
Fantastic website, service and fast payments!
Love Nationwide Pet Insurance. Website now allows for electronic claim submissions making the process so easy. Fast payment and excellent customer service. Thank you for being there for our pets
Insurer: Nationwide
By: KELLY
Easiest Insurance Claim process ever experienced
There's a great app that allows you to automatically forward claim to Nationwide via picture. Couldn't be any easier. They automatically make a direct deposit into bank account with your authorization. Claim are viewed on a timely basis so i don't have to worry about keeping track of submission date. So far, i feel confident in the service they sell. It's been a great experience.
Insurer: Nationwide
By: Carolyn
Unbelievable service and speed of payment
As a retired insurance agent I was very skeptical about pet insurance. Our veterinarian recommended Trupanion coverage for our new kitten as we spent thousands of dollars caring for our last cat in the golden years of his life. We elected to purchase the policy as the cost was reasonable. I certainly figured this was coverage we would pay into for years and years and not experience any significant expense until our little princess was much older much like our last cat. Well the unforeseeable happened - at a little beyond her first birthday a lump appeared underneath our baby's chin. Anesthesia, lumpectomy, histopath diagnosis, radiographs, and pain management medication was indicated. The professional services were reasonable in cost but not inexpensive. Our doctor filed the claim with Trupanion when we picked Bailey up from surgery. Being a skeptic I did not expect much. Trupanion approved the expense, paid the doctor direct, and had an explanation of benefits statement emailed to me in EIGHT HOURS! I have dealt with insurance companies for decades, and I have yet to see a medical claim handled like this. I am no longer a skeptic. The company provided service was outstanding, and I can recommend them highly. If you are thinking of purchasing health insurance for your pet - look no further than Trupanion.
Insurer: Trupanion
By: Burney