Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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These guys give insurance a good name
I'm really overjoyed with Trupanion. That's saying quite a lot given that I really dislike most insurance of all kinds and have very low expectations from them. Trupanion is what insurance is supposed to be. They're extremely quick with the turnaround, their site and policies are straight-forward, easy to understand, and not big on the omission by fine print. I like that when I call them to ask questions, they are very friendly and warm, and they really understand that when you're calling it's not because you're happy; it's because your pet has an illness and you're hoping it won't bankrupt you. Their bedside manner makes all the difference. What they cover and what they don't is plainly laid out, and what they say they're going to do they actually do. Their claims process is excellent! They need to have a look at which browsers work better (IE good, Chrome not so much) and a glitch in the upload process (can't attach but can drag and drop), and the mobile uploading doesn't work for me, which is why i gave the claim rating an 8. But other than that, it's pretty much amazing!
Insurer: Trupanion
By: Hilary
Fast and efficient
Very easy to file a claim, claim was settled fast and efficiently, very pleased.
Insurer: Healthy Paws
By: Scott
Having this policy for Tanner gives me great peace of mind.
The Nationwide policy that I have for my dog has been excellent. Reimbursements are prompt, and they cover what they say they will cover. I have great peace of mind knowing that I can give my beloved dog the care that he deserves.
Insurer: Nationwide
By: Candice
UTI for my cat
So happy with Nationwide. Seems to be much better than Trupanion. Easy to file a claim and great coverage.
Insurer: Nationwide
By: Janine
Nationwide Pet Insurance Great Insurance!
Nationwide pet insurance has been great, claims are reviewed quickly and communication and emails has been are fast and informative. Payment for claims a fast. Definitely will continue to use.
Insurer: Nationwide
By: Steven
Excellent service
I’m so glad I have this insurance with Healthy paws. I wasn’t sure it was a good idea since I had a puppy and very healthy but who knew she would get hit by a motorcycle right in front of our vehicle. Her hip was pulled out of socket and tendons blown. She is doing good but the recovery time is long. Thank goodness we had this insurance/ with bills over $3000 and in pandemic - all finances are so tight. Getting the reimbursed check today was a huge blessing .
Insurer: Healthy Paws
By: Vicky
Very Customer Oriented
Claims are very easy to file as they do not really require any special paperwork--what the vet gives you has sufficed. Filing is easy also as it can be by fax or e-mail. Decisions are accurate and timely, and payment is through direct deposit. All in all, a lot of thought has gone into how to make pet insurance user friendly.
Insurer: ASPCA
By: William
Very good service would reccomend
Very speedy service, electronic payment makes it 2x faster, Nationwide pet insurance makes my life a little more worry free
Insurer: Nationwide
By: ireianna
exceptional service
claims processed very fast, better than human private health insurances
Insurer: Nationwide
By: Aida
Thank you for your support!
I have two young dogs covered by Healthy Paws, it's has definitely been worth the cost. They love to get themselves into trouble! When my dog needed emergency surgery I was able to focus on my dog and his health, instead of having to worry about the cost of the surgery and hospitalization. After submitting a claim the company quickly deposited my reimbursement. They also contacted me afterwards to check in and see how my dog was doing.
Insurer: Healthy Paws
By: Kelsey