Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Amazing turnaround time
The turnaround time for this claim is amazing!! I submitted the detailed invoice and vet notes and it was paid in 24 hours! Thank you
Insurer: Trupanion
By: Karen
Impressed by how smooth the process was
Unexpectedly, my pup got sick. Claim was processed quickly and I was reimbursed for the portion covered. Impressed with how smooth the process was.
Insurer: Trupanion
By: Sue
Bex's Mom
Like the fast turnaround now that I have direct deposit into my bank account.
Insurer: Trupanion
By: Mary
Fantastic service as always!
Prompt service with getting my reimbursement.
Insurer: Trupanion
By: Marisa
Thankful for Pet Insurance
The pet insurance has been a blessing. My dog has been on medication and has vet visits several times a year for many health issues. The insurance has helped her to get the best care. I do submit my claims by fax and I find that on several occasions, the fax is down so that has been frustrating.
Insurer: Nationwide
By: Darlene
Long wait to get money back
I had issues submitting my claim from my phone so I tried from my iPad and still had issues so I ended up having to do it from my computer. I no longer have a computer so hopefully the claim submission process from a mobile device has been resolved. My biggest issue with my first claim is that it took almost two months before I received my money back. The site says most are done within 30 days. Another issue I had is that I was the one having to call in to check on the status. After the first few days of submitting my claim, I called in to make sure everything was OK only to be told I needed to submit more information. Had I not called in, I would’ve never known. If additional information was needed, I should have been notified by the company — it shouldn’t be up to the customer to call in and then be told. If it wasn’t for me calling in this claim probably would’ve taken even longer to get resolved.
Insurer: Nationwide
By: Johnny
They take FOREVER to process expensive claims
This company has no problem contacting you about your credit card expiration coming up but will drag their feet up to almost 1 month before they pay you. They say 10 business days but that is not the case. I was told that the premiums would not go up more than 5% per year but they have gone up up to 20% per year. They do not remember telling me the max would be 5%. They apologized and said the person selling me the insurance might not of known what they were talking about.
Insurer: Healthy Paws
By: Robert
They are good insurance company
I had no problem submitting the claims and I got 75% of the cost back.
Insurer: Nationwide
By: Frances
Furious with the lack of support.
I currently have a claim pending, which I've sent the information needed numerous times. My vets office has sent it 3 times and I've sent it 2 times now. I have not been called or emailed back when promised I would be, and every time I call, the answer is "we haven't recieved it, I will look into it" and then nothing happens. I am so beyond angry right now. It's been over a month now. On top of this, when my card expired at the end of last year approximately? I gave them my new credit card number several times. They kept trying to charge the old one, and I kept calling them back saying you can't, it's expired, use the new one I gave you. So far working with them has been aweful.
Insurer: Pets Plus Us
By: Amanda
I can count on you
I have had pet insurance since 2000, and I have never been disappointed. You pay claims very quickly and with no fuss. I do wish it was easier to submit than having to mail. We used to be able to fax. However, that is a minor inconvenience. I have recommended your company several times.
Insurer: Nationwide
By: Carol