Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Great insurance
It was very simple to submit claim.
Insurer: Trupanion
By: Hweitin
Simple, efficient claim process
Filing a claim and receiving a reimbursement is very simple and timely.
Insurer: Trupanion
By: Brian
Glad I had pet insurance
The emergency vet center help me file the claim and was paid rapidly very pleased
Insurer: Trupanion
By: Joy
Good Service
when I have a claim it is paid within a week.
Insurer: Trupanion
By: Janet
Easy, Fast, Settled
I used the online submission process super easy. And claim was settled in just a few days
Insurer: Trupanion
By: Debbie
Great service
I sent a claim through the website. The vet didn't even need to sign any paperwork. It was paid in full in two days. No hassle!
Insurer: Trupanion
By: Mindy
Fast, efficient, available, & helpful
I love this company! My 3 year old had a tear in her ligament & had to have surgery. I got a pre-authorization from Pets Best before we moved forward with the surgery. After the surgery was done we got reimbursed quickly. On top of that, she randomly threw up & I called our ER vet to see what to do & they just said to watch her. I decided to call WhiskerDocs which is paid for through my Pets Best premium & the vet on call gave us so much helpful info. She explained because we were putting her pain killers in sausage, the grease from it has slowed down her digestion & we needed to reset her gut. She also recommended other ways to give her her medicine. It all worked! She’s doing so much better. I call WhiskerDocs a lot & they’re always so helpful. It’s definitely worth the premium we pay, we’ve saved so much money on vet bills & we’re also more educated on our pets health. :-)
Insurer: Pets Best
By: Amber
Very helpful
Everything went smoothly with the claims. Have also used the pet helpline very useful bM
Insurer: Nationwide
By: Mark
Excellent service, thank you!
I have really appreciated your efficient review and reimbursement for the health maintenance and treatment of my two dogs. They are family to us and it is much easier to budget monthly payments than to get surprise (and usually higher) vet bills. Thanks again!
Insurer: Nationwide
By: Lisa
Very pleased with coverage.
I'm very pleased with the coverage. No hassle getting the reimbursement. I like it that it is deposited right into my checking account.
Insurer: Nationwide
By: Betty