Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Easy to submit and timely payment
Easy to submit the claim and it was processed timely. Direct deposit into my bank account also made for a seamless experience.
Insurer: Nationwide
By: Kim
Nationwide pet insurance makes claims reimbursement easy.
This is my first pet and pet insurance plan. Once I got set up on the electronic claims processing and payments, everything has run smoothly and quickly. Submitting via email takes longer to process, so I highly recommend going the electronic route. Lots of unexpected costs associated with my pet and I was glad i decided to purchase.
Insurer: Nationwide
By: Kelly
Grateful for pet insurance!
I've had Healthy Paws insurance for my orange tabby Jules since 2015. Recently he had a urinary blockage that warranted a trip to the ER. He was kept there overnight (catheter, pain meds, x-rays, the whole shebang...very expensive, of course!), then it was recommended I take him to his regular vet. His regular vet had him stay there for 3 days while they monitored his condition. This was my first claim so I had to request all of his vet records. I made a call to Healthy Paws to make sure exactly what documents I needed and the person who helped me was very kind and explained everything. I submitted the invoices as well as all of the vets' notes (SOAP notes) electronically and within 10 days I received my reimbursement checks. I was extremely satisfied! About a week later I had to take Jules in again to his regular vet because he was vomiting bile. I submitted that claim on a Monday and received my check that Friday! Jules is doing 100% better now. It's peace of mind to have pet insurance. It's true, the insurance doesn't cover regular vet visits (yearly vaccines, dental cleanings), but it's worth it to me.
Insurer: Healthy Paws
By: Veronica
Awesome
Cannot day enough Good things about this pet insurance. It has more than paid for itself in the 7 years our fur baby has been covered. Claim process is quick and easy. Payments are fast. They have never turned down or question Ed any claim we have sent in. Plus they have vet pay which makes claims even easier. I would recommend this company for pet Insurance over all others out there!
Insurer: Trupanion
By: Janie
Good insurance for piece of mind when accidents occur
You know the old saying "You never know how good your insurance is until you need it" or something like that. I have had Nationwide Pet Insurance (offered through my employer) for 4-5yrs. First time that I had a claim for Medical coverage. Filing a claim online was easy, they covered the claim minus the deductible, and the reimbursement was fast. The overall experience was great! I have contacted Customer Service a few times over the years and they have been professional and helpful.
Insurer: Nationwide
By: Michael
I couldn't ask for a quicker turnaround on getting reimbursement!
It's so easy to submit claims and Nationwide sends the checks out so quickly. So happy I chose Nationwide over competitors.
Insurer: Nationwide
By: Stacey
Very easy to file claim
Good company to pay claims fast
Insurer: Nationwide
By: Brenda
Claim was paid quickly
We took out dog to the Vet for her Annual Checkup ... Thankfully her check up went well... I filed a claimed VIA the App And received the check a couple weeks later... The claim process has seemed to have speed up.. As it used to take a LOT longer to receive the Check
Insurer: Nationwide
By: Glen
Quick easy claims with no hassles
Getting nationwide pet insurance is one odd the best decisions I've ever made in regards to my pet.... I just take a picture of my vet bill and submit my claim through the vitus vets app... literally 5 pushes of a button and my claim is submitted.. my claim is usually processed and paid in 2 weeks...
Insurer: Nationwide
By: Jake
Clementine
I didn't even realize I could submit a claim for our cat's fatal lymphoma until we were moving out of the country and therefore discontinuing coverage. The person who updated my mailing address encouraged me to submit the claim anytime. The process itself couldn't have been more simple, and the claim was resolved/explained/paid very quickly - within about a month from submission to payment.
Insurer: Pets Best
By: Tara