Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Figo is perfect
Figo offers affordable coverage. Easy claims, and quick reimbursement. They covered both my dogs knee surgeries in full and paid my claim within 48 hours. Figo has been a life savor!
Insurer: Figo
By: Jennifer
very pleased
I was very happy with the quick response I got from my claims. I had no issues, and received a check in the mail in a short time.
Insurer: Nationwide
By: Anne
Quick, efficient, and comprehensive
This past October, I got my puppy Archie and I couldn't be more in love. Archie is a long-haired Dachsund, and although he is small he is the more energetic, happy little dog. I never envisioned myself with a Dachsund, but when I found this little puppy at the animal shelter I knew I had to have him. When I got home, I looked up health problems Dachsunds are prone to getting and learned that due to their distinct shape they are prone to more issues than other dogs. Archie thankfully has no pre-existing conditions, and I want to make sure he lives a long, healthy life. Regular Vet visits are imperative, whether a puppy or in Archie's later years. I have never bought pet insurance before and was a little nervous. But, after visiting Spot's site, I learned how simple and comprehensive their plans were. I got an immediate free quote specific to Archie. Now Archie never has to be without proper care. Things that stuck out to me: 1. Visit any veterinary 2. Free custom quote specific to Archie 3. Monthly low payments 4. Their goal is to process your claim within 7 days or less, assuming proper documentation is received. This was huge for me since I live on a fixed income. The best feeling is knowing I never have to choose between Archie and the care he needs.
Insurer: Spot Canada
By: Alexa
Quick, efficient, and comprehensive
This past October, I got my puppy Archie and I couldn't be more in love. Archie is a long-haired Dachsund, and although he is small he is the more energetic, happy little dog. I never envisioned myself with a Dachsund, but when I found this little puppy at the animal shelter I knew I had to have him. When I got home, I looked up health problems Dachsunds are prone to getting and learned that due to their distinct shape they are prone to more issues than other dogs. Archie thankfully has no pre-existing conditions, and I want to make sure he lives a long, healthy life. Regular Vet visits are imperative, whether a puppy or in Archie's later years. I have never bought pet insurance before and was a little nervous. But, after visiting Spot's site, I learned how simple and comprehensive their plans were. I got an immediate free quote specific to Archie. Now Archie never has to be without proper care. Things that stuck out to me: 1. Visit any veterinary 2. Free custom quote specific to Archie 3. Monthly low payments 4. Their goal is to process your claim within 7 days or less, assuming proper documentation is received. This was huge for me since I live on a fixed income. The best feeling is knowing I never have to choose between Archie and the care he needs.
Insurer: Spot
By: Alexa
Ms
I WILL always be grateful for the repayment of the expenses for the hip replacements and all the follow up therapy required for her continued suffering - most most most grateful - as we struggle thru her recovery and dealing with her “handicap” we are sooooo grateful that we didn’t have to deal with and challenges dealing with the insurance payments
Insurer: Nationwide
By: Mandana
Piece of mind for our English Bulldog
Nationwide makes it easy for great pet insurance coverage for our dog. The claims form is prefilled out once you log in and print and our Vet is familiar with filling out and faxing in for us making claims a breeze. We recently set up automatic payments through Chase which give us our reimbursement 3 to 4 days quicker than mailing a check. We would highly recommend.
Insurer: Nationwide
By: Michael
Easy!
I wish direct deposit was an easier option. Other than that, claim form is easy and user friendly and the turnaround is QUICK.
Insurer: Nationwide
By: Kayloni
Fast and easy claim processing
I appreciate the expedient processing of all the claims we submitted for Winston. I thought it was going to take much longer and was surprised how fast they all were resolved. I also appreciate the app UI being so user friendly and intuitive. I’d recommend making the T&C’s process a bit easier and pushing user back into, or keeping them, in app. Additionally, seeing claim status in app vs. pushing user to website would be beneficial. The setting up of a payment account wasn’t too horrible but a more user friendly option would be more beneficial to the customer.
Insurer: Nationwide
By: Molly
Fast reimbursement
Took picture of receipt. Downloaded. Done!! Reimbursement less than 10 days
Insurer: Pets Best
By: Shelley
Best pet insurance I have ever had!!
Never had a problem. Very fair. They are there for you when you need them. Check sent out quickly, never any fuss. I stand by this pet insurance. They are true blue.
Insurer: Nationwide
By: Deborah