Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Horrible reimbursement wait times
The claims take 30-45 days to complete. The hold time are horrible. When the time frame says 2 weeks when making a claim. Very misleading. My basset has a horrible accident and bills reached 3,000 in just one month. My credit bill of $3,000 is due and I have no money to pay the bill Don’t go with this pet Insur.
Insurer: Pets Best
By: Tammy
Bloat surgery
My standard poodle experienced bloat symptoms and was confirmed by an emergency hospital. He had to go into surgery immediately to save his life. It was on a weekend so I thought I had to call Pets best for pre-approval. I'm glad I didn't have to have pre-approval even though the office was closed. Filing the claims was easy and Pets best paid accordingly by the policy. I would highly recommend Pets best for your fur babies.
Insurer: Pets Best
By: Bonnie
So fortunate to have found nationwide pet insurance
I've never had a pet before and I had NO idea how $ it was. Nationwide is the only way I am able to keep him- I could not afford 100% of vet visits out of pocket. I am also so thankful for a SUPER easy claim process, and (so far) helpful customer service), AND that it's payroll deductible. AND helps cover WELLNESS costs!
Insurer: Nationwide
By: Ashley
Great Company and they make everything so easy!
I love that I don't have to worry about anything happening to Eve - I know I'm covered. Never had any issues with non-payment and ALWAYS have my checks back quickly. SO glad I found this when Eve was a puppy!
Insurer: Nationwide
By: Megan
Sad
Sad when you have been sending documents since March and it's November and still no resolution. But when it was time to pay my policy they took my money right away. I am so disappointed.
Insurer: Pets Best
By: Diane
Our vet tech asked about Pets Best...
We told him that we're more than satisfied with Pets Best. Claims are easy to submit and descriptions of payments are thoroughly explained, not to mention, paid quickly. We highly recommend Pets Best!!
Insurer: Pets Best
By: Karen
Mary
I am very impressed with the prompt servicing and payment of our Toby’s claim. The entire claims process was handled on line and we received reimbursement for the services within 3 weeks. I highly recommend using Healthy Paws for your pets insurance needs.
Insurer: Healthy Paws
By: Confredo
Nationwide has removed stress from my Pet's care
I have been able to focus on the care of my fur-baby instead of the cost. Nationwide claims are so easy, effortless and fast. As long as they exist, I will be a customer!
Insurer: Nationwide
By: Laura
Great service
Fabulous service!! They turned around my claims very quickly. Glad to have reimbursement directly to my checking acct. No hassle. Very easy to use!
Insurer: Nationwide
By: Tracy
The best insurance to give you peace of mind
Paying my monthly fee for this insurance, is the best money I invest for the well being of my dog. The claim process is as straightforward as it can get through the use of the Healthy Paws app, and reimbursements (my plan is the 90%) are fast and easy. An excellent experience throughout and the peace of mind that I can get my doggie the care she needs.
Insurer: Healthy Paws
By: Kelly