Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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This is why we got pet insurance
We had debated getting pet insurance in advance of picking up our new mini Poodle puppy Nellie. After much research and weighing the pros and cons, we selected Healthy Paws. When she was 11 1/2 weeks old, she broke one of her rear legs which required surgery to set it. The surgery was an absolute success, but the over $4,000 cost was a shock. I submitted our claim not really knowing what to expect. Within a couple of days I was notified that they needed our pup’s full medical history and notified again two days later that they’d received it. 10 days later I received an email telling us the claim had been accepted and we’d be receiving a check shortly. Nellie has recovered beautifully and our experience with Healthy Paws couldn’t have been better. Thank you!
Insurer: Healthy Paws
By: Mark
Nationwide make it so easy to file a claim and responds in a timely manner
Nationwide makes it easy to file calim
Insurer: Nationwide
By: Ann
Excellent
Nationwide Pet Insurance provides consistently outstanding service with ease of submitting claims, expedient and fast reimbursements, and very professional and compassionate customer service agents.
Insurer: Nationwide
By: Ashok
Thank you
I appreciate how simple it is to file a claim online and know that the reimbursement is being worked on. It’s seamless and efficient!
Insurer: Nationwide
By: laure
The best insurance we've ever had
Our dog's Cystotomy went well this Spring save for a not uncommon bladder infection that was soon cleared up with an antibiotic. The pre-op to post-op claims (5) that we filed were processed and paid in full according to the terms of the policy in a prompt and professional manner. We couldn't be more pleased.
Insurer: Nationwide
By: Gudrun
Quick and easy claim process and payment is much appreciated.
Life is super busy so I REALLY appreciate the quick/easy claims and payment process. The VitusVet app is great. The only reason I couldn't give 10/10 is that it's difficult to update vet information once it's entered and the accepting payments process was a bit annoying initially until I figured out how to automatically have sent to the same account every time. The level of coverage is also impressive. I wish my medical insurance would be this easy to deal with.
Insurer: Nationwide
By: Mara
Fantastic coverage and quick clim payment
Taking your dog to the vet comes with plenty of stress. Not only can your "best friend" tell you what is wrong when it is apparent they are hurting, but along with it comes the financial stress of what may be to come in terms of testing and diagnostics. Having Nationwide Pet Insurance has allowed us to avoid making those difficult treatment decisions, when your beloved pet needs care. Thank you Nationwide for your coverage and quick payment of our recent claim. Baxter and my family are all feeling much better because of it!
Insurer: Nationwide
By: Matt
Quick follow-up, convenient service
We brought our dog Oshie to the vet for his annual checkup and for some medications he would need. The Claim process was pretty straightforward and easy, and Nationwide processed the claim quickly, in less than a week. Appreciate their service!
Insurer: Nationwide
By: Eric
Great insurance with fast turn-around.
I was amazed that payment was sent so quickly. I sent the claim in Monday pm and received notification of deposit Friday.
Insurer: Nationwide
By: Pamela
Sometimes I have to dispute the claim and I win - not sure what the problem is
Sometimes payment takes a long time - I would recommend but warn folks that you might need to dispute the claim. That should not be.
Insurer: Nationwide
By: Ave