Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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First time claim
Easy to enter claim. Quick reimbursement
Insurer: Trupanion
By: Debbie
Excellent Service
Clear and fast communication, support when I needed to send in itemized receipts and had not, and fast payment. Thank you so much.
Insurer: Trupanion
By: Lynn
Very quick responses.
Very quick responses. Your staff is always very helpful. Quick payments as well. I always recommend when people asking for a pet insurance company.
Insurer: Trupanion
By: Irene
Always prompt with payment and very helpful on the phone
Always prompt with payment and very helpful on the phone
Insurer: Trupanion Canada
By: Bernice
The claims process takes well over a month and it used tobe3-5 days.
For what my insurance costs per month, the claims could be handled faster like before. This is my only complaint.
Insurer: Pets Best
By: Chris
Healthy Paws is a GREAT Pet Insurance!
I have had Healthy Paws pet insurance for at least 10 years for all of my dogs. They have been excellent at reimbursing the medical, acupuncture and cold laser expenses for my pets once the annual deductable has been met. The customer service is excellent and they are prompt at sending the reimbursement. In addition to covering prescription medications, they also cover some supplements as well. I would like to see them cover Chinese herbal supplements which is an important part of the overall acupuncture treament plan and it has become an accepted holistic treatment supplement. Take the time to look into Healthy Paws insurance...you will be glad you did!
Insurer: Healthy Paws
By: Marlene
HealthyPaws saved my dogs life
HealthyPaws is a blessing we have received. One of our dogs had an aggressive mast cell tumor and if it weren't by HealthyPaws I am not sure she would still be here. They covered 90% of her whole treatment, including surgery, radiotherapy, chemotherapy, and medicines. They never said no to any of our claims and the process is as straightforward and simple as it can be. I have nothing but good words to say about healthy paws. For sure my dogs will be insured by them until they "go to college".
Insurer: Healthy Paws
By: Ricardo
Healthy Paws provides friendly service, easy claim submitting with a phone app, and quick claim and payment processing.
I am very pleased with my decision to take out a Pet Policy with Healthy Paws. Their phone app makes submitting claims quick and easy. Claims and claim payments are processed quickly. The few times I called, I was connected with friendly and helpful staff. Following a claim submitted for double elbow dysplasia surgery, Healthy Paws sent an email wishing my pet well. I have nothing but praise for Healthy Paws.
Insurer: Healthy Paws
By: Heidi
Thank you
With five dogs in our family, it was important to have insurance for their medical care. Embrace has helped us financially on many occasions to date. We’ve been through tracheostomies, Cushing, gastric foreign body removal, lymphadenopathy, frontal lobe tumor, bladder stone removal and now pheochromocytoma. As we lose our beloved pets, we rescue yet another. And the newbie is immediately added to our policy. We have a dog sitting business (The Irish Sitters, LLC) and a huge clientele. There is never a day that we don’t tell our clients about Embrace. Y’all have pulled us through some very hard times and we appreciate the service you offer. Thank you Embrace!
Insurer: Embrace
By: Cathy
Exceptional Value & Great Service
So far, Healthy Paws has been amazing! Our puppy has had two overnight vet stays since we got her 5 months ago. I signed up for Healthy Paws the day we got her home, and Healthy Paws has quickly and painlessly reimbursed us with easy communication and a super easy app to upload receipts and documents directly from the vet. They even check up on her via email after they've reimbursed me. The kicker is that I picked Healthy Paws as they were the least expensive with the highest reimbursement rate. So, great service & value!
Insurer: Healthy Paws
By: Nancy