Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Very satisfied!
Prompt response and payment.
Insurer: Trupanion
By: Kassandra
Great Service
I submitted online, got texts and emails throughout providing updates. Quick turnaround - claim was approved as a recurrence and paid 90% of total!
Insurer: Trupanion Canada
By: Shawn
Fast and easy !!
Was a breeze . My vet just sent the bill over via phone or fax and within minutes they paid their portion !
Insurer: Trupanion
By: CONNIE
Great service and payment
Great service and payment
Insurer: Trupanion
By: Martin
The were kind and understanding as to why my payment was late
The were kind and understanding as to why my payment was late
Insurer: Trupanion
By: Gary
website not working my claim was not submitted
website not working my claim was not submitted
Insurer: Trupanion
By: Laurien
Direct Billing
Direct billing from the hospital was awesome! Its nice knowing my dog Addie is covered when an emergency arises. Not having to wait for reimbursement was great!
Insurer: Trupanion Canada
By: Krista
Quick claim processing
When I first joined VPI back in the 1990's, the claims took about a month to process. Nationwide took over and now the claims are processed within a few days. My only problem is I tried to have the checks deposit electronically into my checking account but that failed after it worked once time. I don't understand why I had to go thru the process for each claim.
Insurer: Nationwide
By: Debbie
Getting Pets well
Bama has had several issues and was treated by NC State Veterinary Hospital with excellent results. Trupanion is the greatest. I submitted the proper forms along with the discharge summary and paid invoice to Trupanion and relaxed. They kept me informed as to the progress and when completed, my refund was deposited to my bank, Can't get any easier that that. Your local veterinarian will assist you in attaining insurance. Simple and very reasonable. Trupanion is my Hero. He staff are super and always kind and helpful, no matter the concerns you may have.
Insurer: Trupanion
By: William
Simple and quick
Easy to submit claims and prompt payment
Insurer: Trupanion Canada
By: Brittany