Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Underwriting doesn't approve you until you submit your first claim
I applied for this insurance at the end of January 2020 they told me to fax in medical records that I had and I did. They told me that underwriting would be done with my review by the 14th of February. I scheduled an appointment for the 19th. Not only did they not process my payment until after his first appointment but they refuse to cover a pre-existing condition that didn't exist on his original medical records. This is a total scam. They appear to be the least expensive. They appear to cover a lot more than the others. But they will find a way to make you pay more
Insurer: Nationwide
By: Christine
Easy and Reliable Pet insurance
Submitting invoices through their website is super easy and the check comes within a couple of days. I also appreciated the email from Healthy Paws checking on my pet's wellness after her hospital stay.
Insurer: Healthy Paws
By: Angela
It is so helpful to feel that someone is on your side and helping with a first time fur mommie.
Excellent company and quick with responses and payment.
Insurer: Nationwide
By: A.G.
Figo is the best!
Figo insurance is straightforward and easy to understand. The process to file a claim literally takes less than a minute and reimbursement typically occurs in less than a week. Their customer service has been friendly and efficient when I needed to contact them. I absolutely recommend them to everyone I know with a pet!
Insurer: Figo
By: Jill
Great response time
It only took a few days for my claim to processed and I received payment!! Great service. Thank you!
Insurer: Nationwide
By: Gina
Amazed how quick and painless the entire process was.
I would never have thought submitting an insurance claim would be so easy and quick. Not only was the online submission process thru VitusPet super easy, Nationwide processed the claim and issue a check faster than we would ever have imagined. Thank you for such great customer service!
Insurer: Nationwide
By: Dagmar
Very pleased with policy coverge.
Excellent coverage, fast claims processing and payment.
Insurer: Nationwide
By: Cheryl
Diseases in pets are very difficult to diagnose and treat, dint wish it upon any pet owner.
you have been very prompt on Bella's claims
Insurer: Nationwide
By: Elizabeth
I am so happy with my policy
I must say, the entire process was so easy and received payment on my claims very quickly. Thank you!!!
Insurer: Nationwide
By: Valerie
Awesome Insurance!!!
My dog needed surgery to remove a hardened cyst near his front paw that the vet/surgeon feared that will eventually become cancerous. Although I have had a policy with Healthy Paws for over 4 years, this was the first time I had to submit a major claim. First, Healthy Paws makes it super easy to submit a claim. I just logged into my account and uploaded the receipt. Second, Healthy Paws reviewed my claim and within 10 days, I received a payment directly deposited to my bank account. Healthy Paws' delivers on their promises!. I am happy to say that the surgery went very well and my dog has made a full recovery!
Insurer: Healthy Paws
By: Patrick