Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,029 total
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Fast and easy - I have had pet insurance through another company and this is the best hands down!
Very easy to submit claims and reimbursement is always quick.
Insurer: Nationwide
By: Johnna
Very easy and quick process
Easy and quick process
Insurer: Nationwide
By: Craig
Claims process was easy, we were disappointed in the amount of the coverage.
The new online claims process was incredibly easy. It was also very fast. I also like the new direct deposit feature. I was disappointed though in the amount of the coverage on our claim. It only covered about 20% of the actual cost of the procedure.
Insurer: Nationwide
By: RICHARD
I can't believe I waited this long for Pet Insurance!
I've been very impressed with the ease of processing claims, the speed the claim is paid, and the clarity of the explanation of benefits.
Insurer: Nationwide
By: Patricia
Great Service
Glad to have Nationwide for pet coverage. Especially like how easy it is to file claims. Also the help line is a great tool. Really like it that I can use the live chat to get help.
Insurer: Nationwide
By: Asleen
Processed claim quickly but paid next to nothing.
I was really surprised at how easy it was to file the claim and how quickly it was processed. Unfortunately, getting $34.20 back on a $348.00 claim was not all that helpful. Will need to review renewing.
Insurer: Trupanion
By: Steven
Embrace is the Best
We have 2 german shepherds and both have had to use their insurance quiet a bit. We enrolled over 5 years ago, and never had any issues with any claim. They pay promptly, unless I didn't do my end correctly. I always stay on top of just to make sure i didnt mess up.. The staff,, 100% of them have treated me as though I am their only client. I feel their cost is fair. And you get what you pay for. One of our shepherds had his 2nd ACL surgery done in 2 years. Each approx $3800. They paid 80% on both minus 20% which is my share. My other one has had elbow dysplasia surgery, close to $2700. Again paid 80%. We could never had all these surgeries without high limit credit card.
Insurer: Embrace
By: Christine
Worry FREE easy and just wonderful!!
Nationwide pet insurance is the best purchase I have ever made!! It is so easy the make a claim with vitusvet app. Just take pics of receipts and send them over with explanations. Nationwide has taken care of all my claims (my Gidget has had a lot of claims, from standard office visits to full scans and operations/procedures because she likes to eat things that get left in her stomach and have to be manually retrieved, as well as knee surgery) needless to say, this insurance has been a life saver, not having to decide whether we can afford to do the procedure or not. This allows us to keep our fur baby safe and knowing we will get the claim taken care of, and have never had to dispute anything!!! Love, love, love Nationwide Pet Insurance!! 🐶❤🐶❤
Insurer: Nationwide
By: Stacey
Wonderful
Brandy is the 4th boxer that our family has raised over the last 25 years. She is the 1st to be enrolled in a medical insurance plan. What an amazing difference! I never anticipated the benefits of having pet insurance and always dismissed the idea. This time around my husband said that we HAD to have insurance due to our breed's many ailments. The claims are easy to file and the turn around time is much less than I expected. The coverage is awesome with close to dollar for dollar reimbursement.
Insurer: Nationwide
By: Andrea
Excellent service
Excellent and timely processing
Insurer: Nationwide
By: Linda