Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Great Service!
I sent the on-line claim and received the check in about one week.
Insurer: Nationwide
By: Ramon
Easy claim process and fast payment ebt
My dog was seen by an animal hospital due to illness. I was anxious about submitting a claim due to the chance of rejection or not meeting certain criteria, etc. I submitted the claim by fax with the necessary documentation and it was approved in a couple days. I was reimbursed for the amount bag I had expected. There were no surprises, it was a straight forward process, and I received payment in a few days electronically.
Insurer: Nationwide
By: Laura
Efficient Process & Quick Response Time
Claim notices and turnaround time for payments used to be fairly long with not much communication in between submittal and receiving payment. Since the message was sent out months ago communicating the changes being made to the processes, there has been significant improvement all around. Good work!
Insurer: Nationwide
By: Liana
You really care
The fairly quick response really helps. For those of us who are retired, putting out money for our animal's medical is a hardship. Getting the refund fast, really helps.
Insurer: Nationwide
By: Arlene
Fast and convenient
I love the ability to submit claims via mobile app or online. Fast follow up after claim submitted and fast reimbursement. Love the communications and reimbursement time frame
Insurer: Nationwide
By: Michelle
Easy, quick process!
Thank you! Your process is smooth, easy and worry free. Thank you for processing quickly and efficiently. I recommend you to all my friend pet owners!
Insurer: Nationwide
By: Michelle
Major knee operation for our Daisy.
love how we don't have to pay up front and then get in back from Trupanion, so much easier. They are very, very helpful when you call to ask any questions
Insurer: Trupanion Canada
By:
Lucy/Gertie Mom
Easy to submit your claim and the refund is deposited to the bank quickly. Very pleased with the insurance for my two labradoodles. My poor Lucy has multiple health conditions, so I am so happy I enrolled her as a puppy.
Insurer: Trupanion
By:
I bought it for an emergency.
I bought it for an emergency. I'm poor and can't afford a bill upfront and then waiting to be reimbursed. So, the 24 hour hospital near me does NOT take direct pay. I called trupanion to find out where was one that took direct pay and was open at midnight. The girl on the phone was giving me names and locations of places that were just regular vets. She said her computer didn't show her which were the 24 hour emergency hospitals!!!! Come on! That's crazy. Then ... with ME doing the searching FOR HER, I found the ONE, yes, that's right, ONE location in ALL of Austin, Texas that was open 24 hours. Rediculous....if I have an emergency I need to get him help ASAP. The ONE is over 20 miles away from me. My dog could be DEAD before I got him there. I'm seriously considering dropping his insurance because of this. Trupanion is basically worthless to me.
Insurer: Trupanion
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