Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Pet insurance is excellent, reimbursement through Chase is horrible
Claims are processed quickly and fairly. Everything is wonderful until its time to get reimbursed. The Chase system is horrible and almost makes me think its intentionally so. So I have signed up for direct deposit. In every other thing in my life whether its automatic deposit or automatic debit, thats all it takes and then its automatic, just like the name says. For Chase they send you an email where you have to "approve" every direct deposit individually. And if you dont respond in 10 days then the automatic deposit for that claim is cancelled. Supposedly they send you a check in the mail but I have never received one. And when I do respond to the email to approve each deposit it takes numerous steps, including answering the security questions each time and selecting the bank account to deposit the money into even though I have only submitted one back account. And when I called to see how to get the checks when I missed the 10 day deadline the representative was basically rude.
Insurer: Nationwide
By: Chris
Trupanion
The set up to make a claim was incredibly user friendly, fast and easy. No hoops to jump through. Very straightforward.
Insurer: Trupanion Canada
By: Loan
Trupanion is a great company!
They have always been quick to respond and pay, and they are all very friendly. I was so unsure if pet insurance was worthwhile, but they have just saved me a whole lot of money on my dog's hip surgery! Love this company.
Insurer: Trupanion
By: Lynn
When my Marci had surgery in January 2020 I was so impressed with Trupanion.
When my Marci had surgery in January 2020, I was so impressed with Trupanion. They were there to answer my questions and promptly replied. Very happy with Trupanion, they took the financial worry away and I could take care of my girl with no worries.
Insurer: Trupanion
By: Barbara
Direct billing.
Direct billing. Excellent
Insurer: Trupanion Canada
By: Jennifer
Everything went smoothly from the beginning.
Everything went smoothly from the beginning. Submit invoice and the payment is usually available within a week.
Insurer: Trupanion Canada
By: Raymond
Not much contact.
There wasn't much contact. TP just sent a small refund.
Insurer: Trupanion Canada
By: Jill
Fraudulent Charges on Visa
I cancelled my policy for illness and accident insurance when the aforementioned company paid $0000.00 of my $4000.00 plus bill. This was done in the middle of April, several times by text message and once on the telephone. Somehow this company charged my credit card on May 13, 2020 for services that they did not provide. Protect yourself from fraud! Shame on Costco for sponsoring this scam.
Insurer: Pets Plus Us
By: Nancy
Ease of filing a claim
Could not be happier with ease and quickness of filing my claim and receiving payment.
Insurer: Nationwide
By: Gretchen
Amazing service and speedy claim resolution
I am very happy with how easy it is to file a claim and receive payment. I have never had an issue with the process. Thank you for being there when we need you :)
Insurer: Nationwide
By: Ken