Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,029 total
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100% satisfied
I wasn't sure if it would be covered but it was. No hassle and a quick payout.
Insurer: Trupanion
By: Jennifer
Bee Sting.
My dog was stung by a bee and his face was swollen. I took him to our veterinarian and he only needed a steroid injection. My veterinarian submitted the claim. Although neither the exam nor the injection were covered by insurance the injection was at least applied to the deductible. The process was easy breezy and we had an answer within minutes.
Insurer: Trupanion
By: Su.
Trupanion came to the rescue for us
The process was very easy and it made us glad that we've had Trupanion for our Goldie all this time. Thank you!
Insurer: Trupanion
By: Katherine
you can choose your deductible and monthly payment.
you can choose your deductible and monthly payment. Excellent customer service readily answers all questions.
Insurer: Trupanion
By: Ann
Best pet insurance
We have had pet insurance through several companies over the years. Pets Plus Us has been the very best. Comprehensive coverage and very easy processing as well as timely payment. We have made routine claims as well as two emergency claims one of which was a very significant amount for an emergency endoscopy. Each time processing simple and payment fast. Customer service wonderful.
Insurer: Pets Plus Us
By: Chris
Happy with how easy it was to sign up for insurance and to add coverage.
Happy with how easy it was to sign up for insurance and to add coverage. Haven't yet dealt with asking for reimbursement for claims...will see what happens in the future if and when I have need for reimbursement.
Insurer: Trupanion
By: Margaret
Excellent service and respond time
Very easy to turn in claims. Very quick with payments
Insurer: Nationwide
By: Shirley
Ease of mind
We brought Teddy in and as usual our claim was paid timely and the process went very smoothly. I recommend you to anyone and everyone who asks about pet insurance. I recently changed from payroll deduction to direct debit (after.losing my job due to Covid-19) and the rep who helped me was wonderful
Insurer: Nationwide
By: Bonnie
Easy to file claim, received in 2 weeks
Easy to file claim, received in 2 weeks with summary
Insurer: Nationwide
By: christopher
Super easy filing process, and excellent service!
We purchased Nationwide's pet insurance as soon as we got our GSD puppy in early 2019. I particularly liked the wellness plus plan, as we knew we would have a few rounds of puppy shots to pay for early on, which were covered at 100% up to our maximum policy limit, which we didn't reach even with multiple rounds of shots. Nationwide's coverage was also the least expensive and most comprehensive plan that I could find, out of about 10 other companies that I quoted with. I love that we have the ability to claim via an app by simply taking a photo of our vet documents and receipts, and the direct deposit claim payments were a massive plus side for me - no waiting for a check in the mail! Since then, our pup unfortunately came down with kennel cough, which was covered under the major medical plan at 100% after our deductible. This was super helpful as there were a few vet follow up visits that can get expensive! After we renewed this year, we had another unfortunate incident where our pup had an infected cut in his paw. With our insurance plan, this was again covered at 100% after our deductible, and due to our incredible experience the prior year, we were able to tell our vet to do everything they needed to do, without worrying about our out of pocket costs to get him well again! We are very happy with the service provided by Nationwide, and have already recommended them to our friends and family, and will absolutely renew this policy going forward!
Insurer: Nationwide
By: Aidan