Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Outstanding service!
Trupanion couldn’t have made the process of submitting a claim any easier and convenient! The customer service rep was extremely helpful and caring, taking the time to explain the process to me being I was a first time user. I submitted my claim online (outstanding user friendly claim process!) and two days later my case was reviewed, settled and an update sent. The day after that the claim check was in my account! Trupanion made a very upsetting event with my dog so much less stressful with the ease of using Quigley’s coverage. I highly recommend them for your pets insurance. Because of them, my mind is at ease that I can get him the proper care that he needs to heal.
Insurer: Trupanion
By: Donna
Worst insurance!
The absolute worst insurance experience of anything I’ve ever had insurance on! Car, home, life, phone, flood!! After 3 months They keep sending me emails every two weeks about needling more info from my vet. My vet sent them 11 pages of records 4 times. I spoke to a rep EVERY WEEK since the surgery (July 27 2020). They say they don’t have them, then another rep says they do then again they re waiting. I’ve called and shown up at my vets office 3 times to make sure they did their part and sure enough they did. I again call ASPCA pet insurance and wait the 40-over an hour wait times to be told the same things. When they “ verify” they have the records then tell me they will put this though for payment into my direct deposit, I get nothing but another email saying they’re waiting for medical records.I call again and the rep says the same repertoire then tells me they need records going back even further than a year since my dog has only been going to this vet less than a year. Not once had this come up in the previous emails. They always say they’re email the vet that did the surgery. I went and got, photographed and sent records all the way back to 2018!! So I cancelled my coverage and everyday for the last 5 days I get a voicemail and an email asking to keep coverage and remit payment. They’re adept at begging for money FROM me everyday just not lifting a finger to PAY me. Also now when I go to the “My Pet Insurance “ app the date if the claim says Jan. 1,2001!!!!!! What a joke of a company! A $1042 surgery claimI’ll NEVER get back! STAY AWAY AT ALL COSTS!!
Insurer: ASPCA
By: Peter
So incredibly pleased with Healthy Paws!
I am so so appreciative of heathy paws insurance as we just had an emergency visit that ended up being just a very expensive scare! This visit “for nothing” would have cost me $1,100! However, knowing that I had insurance, I was more comfortable doing some of the pricier diagnostic tests than I would have otherwise. It was nice to be able to do more tests and get the peace of mind that we needed. We have already had two emergency visits with this crazy puppy and I am so grateful and happy that I decided to purchase insurance! I’ve also been so pleased with how easy it has been to file a claim and receive payment!
Insurer: Healthy Paws
By: Lindsay
Protect Your Pet!
Easiest process for signing up for an insurance policy I have ever shopped for
Insurer: Trupanion
By: Meg
One less thing to fret over
So easy, and returns are made quickly
Insurer: Trupanion Canada
By: Julianne
Thanks for always taking care of Sadie!
Always easy and always straight forward
Insurer: Trupanion Canada
By: Bryan
The Best!
Professional, clear, fast and straightforward. So grateful Trupanion enable vets to direct bill them.
Insurer: Trupanion Canada
By: Claire
I chose this score because signing up was quick and easy the customer service was great(thanks Ashley!
I chose this score because signing up was quick and easy, the customer service was great(thanks Ashley!), and everything about the policy was explained clearly. We were able to make changes with ease as well. All around a great experience!
Insurer: Trupanion
By: Zykeya