Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,029 total
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Dispicable practices
I had to get a new credit card and after ONE MONTH they cancelled my policy for non-payment. I had an email address on file I don't use frequently. Other than that they made no reasonable means to get in touch with me about it. No phone call or mailings. It was all pretty secretive. I found out that I was dropped after filing a claim for $1400. Thanks Healthy Paws. You guys are the scum of the earth.
Insurer: Healthy Paws
By: Tim
Good Service
I received really good service and the payments were done promptly. Thank you Trupanion for taking care of my Shadow so well.
Insurer: Trupanion Canada
By: Gail
Easy enrollment!
It was very easy to enroll! I received an email right away confirming we had enrolled
Insurer: Trupanion
By: Angela
Great service
Easy to submit my claim and quick response with deposit directly into my bank account.
Insurer: Trupanion
By: Linda
I have actually referred Trupanion to several friends and family members in the past several months.
I have actually referred Trupanion to several friends and family members in the past several months. We are so happy that we chose Trupanion to cover our girls' health needs in the event that we needed it. We have used it multiple times for our Rosie....and have been more than impressed with the ease of filing the claims down to the speed of payment to the drs and reimbursement to us. When we have needed to correspond with them, we received quick response and a desire to do whatever they could to help us. Everyone that we have "talked" to have gone the extra mile to help us and made us feel like we were a very important member of their family! We can't say enough great things about Trupanion!!!!
Insurer: Trupanion
By: Tamara
I thought it was very easy to enroll
I thought it was very easy to enroll
Insurer: Trupanion
By: Charles
Trupanion representatives are well informed polite and professional.
Trupanion representatives are well informed, polite, and professional. If they can’t help at least they try to send you to someone who possibly can. I have 3 Cane Corsos , one 1 insured for myself to see if this was the way to go, after I met my deductible Trupanion covers the rest with my policy that goes directly to my vet’s office since they are connected directly to his office thru the internet and leaves all the paperwork thru them , which allows me to focus on my fur baby. I will be adding more of my fur babies to Trupanion in the near future. One of the few times that an insurance company stands by it’s products, policy’s, and looking out for their members.
Insurer: Trupanion
By: Henry