Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Excellent pet Insurance
I have had Healthy Paws Insurance for almost 8 years with my dog. It honestly was the best decision I made for my dog. It was so easy to put in a claim and receive the payment. I had to major surgeries for my dog and it was effortless to do a claim and receive the payments. I can not express enough how grateful I am.
Insurer: Healthy Paws
By: Lesley Lustig
I was very happy with the quick reimbursement
I was very happy with the quick turnaround in receiving my reimbursement. Also, there was always an email sent to keep me updated with the process so that I knew to log into the app to look at the status. There was a time that I needed to call and talk with someone over the phone and the person had excellent customer service skills. She went out of her way to be helpful, and I felt like it was genuine. I am so happy that I chose MetLife Pet insurance. I plan on having them has long as I have my cat.
Insurer: MetLife
By: Sherry Bancroft
Fast and Easy
Very easy to file claim and very quick response and reimbursement.
Insurer: MetLife
By: MEG
Excellent service
Efficient, easy to file claim, easy to receive payment
Insurer: MetLife
By: Kat
Fetch is the best pet insurance I have…
Fetch is the best pet insurance I have ever had. The claim submittal process is so easy and quick. Payment is easy and typically happens prior to the 2 weeks they ask for. I would recommend this pet insurance to everyone with a pet!
Insurer: Fetch
By: Dawn
Easy and quick process
Very easy to upload the documents. Prompt decision with clear explanation of benefits.
Insurer: MetLife
By: customer
Eased my worries during a stressful time
I made my first claim on my senior cat after having ensured her for several years, unsure of how much exactly would be covered as this was a large vet bill and my first time using pet insurance. I was overwhelmingly surprised and grateful about how easy it was to submit the claim and receive reimbursement. The entire process was so simple, clear, speedy, and made my life much easier during a stressful time in my life/my cat's life. She is now healing and expected to make a full recovery after her surgery, and I'm so grateful that thanks to Pets Best I wasn't worried about the monetary impact the surgery would have on my family. Would highly recommend for any pet owners, but due to my experience can particularly recommend for anyone adopting an older cat.
Insurer: Pets Best
By: Olivia
Pumpkin is prompt and efficient with …
Pumpkin is prompt and efficient with claims and payments. Excellent communication.
Insurer: Pumpkin
By: No name
Easy to File
I appreciate how simple it is to file claims (even if they are just going toward the deductible). This is how insurance should work. I appreciate and feel more confident in Pets Best because they don't do anything to hinder or delay the claims process.