Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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Signing up
Signing up, setting up my profile and filing my claim after our vet visits was all a breeze!
Insurer: MetLife
By: Holly
My reimbursement was prompt.
My reimbursement was prompt.
Insurer: MetLife
By: Carol Vande Bunte
Easy processing and fast payment.
Easy processing and fast payment.
Insurer: MetLife
By: Matthew H
Did what was promised
Did what was promised. Got the insurance within 14 days after Vet visit and the covered items were paid within days.
Insurer: Pumpkin
By: Ann
Quick refund of expenses.
Quick refund of expenses.
Insurer: MetLife
By: customer
I was happy with the quick response
I was happy with the quick response. Usually, it takes a little longer to get reimbursed. No other issues. Thank you for taking the time to reimburse me quickly, during the holiday season. I appreciate it.
Insurer: MetLife
By: Lori Cortes
Great pet insurance
I had multiple experiences using my pumpkin insurance policy, friendly and fast customer service. ( You actually can speak with a real person!!) A new feature they offer is get paid before you pay the vet, which you don’t actually get paid before the vet. They will reimburse you quickly after, once you submit the paid invoice (if you have a pre auth.) which was confusing and contradicting. However being able to pre authorize treatment was helpful and moved the reimbursement process along quickly. I will not go without pet insurance and am happy with pumpkin insurance group! Would most defiantly recommend and have!
Insurer: Pumpkin
By: Amanda
Pumpkin has always paid claims in a…
Pumpkin has always paid claims in a timely manner.
Insurer: Pumpkin
By: Mary Morin
Healthy Paws paid immediately in a day…
Healthy Paws paid immediately in a day or two when my cat was suddenly diagnosed w kidney injury and kidney disease. It was a great relief, given the daunting bills and they paid much of an ER visit. I highly recommend them!!
Insurer: Healthy Paws
By: JillG
You pay quickly
You pay quickly. I just eish you woukd break down the premium between the wellness coverage and accident illness when you srnd renewal message. I don’t want to speak to an agent to get info that should be provided to me automatically.
Insurer: MetLife
By: Rfortier