Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Easy to compare and enroll
Easy to compare plans, customize plans, and select coverage. My only issue is the online chat wasn't available.
Insurer: MetLife
By: C.H.
My Kitty is Covered!
I've had insurance with Pumpkin for my orange boy kitty, Link, since 2022. He's now 5.5 years old and has dealt with stomatitis, gingivitis, and the likes since he was a few months old. It's resulted in him needing a few dental cleanings and 16 teeth pulled so far. My mind is at ease knowing that my coverage with Pumpkin supports Link's care without much question at all. I am always reimbursed for his visits and treatments, and his bigger invoices are paid for so quickly. I'm beyond grateful for the staff always being kind, respectful, and understanding. It means the world to know there's a company who looks out for the fur babies and their owners.
Insurer: Pumpkin
By: Kira
DO NOT use MetLife pet insurance
DO NOT use MetLife pet insurance. This is not a billing dispute — this is a company that took our money, confirmed their own mistake, and then made it structurally impossible to fix. Here is exactly what happened: 1. We paid premiums for an extended period — over $1,500 total. 2. When we filed claims, MetLife said they were approved and paid. We received nothing. When we called to ask why, a MetLife customer service agent confirmed that a one-digit zip code error IN THEIR SYSTEM had been sending every reimbursement check to the wrong address the entire time. 3. We tried to correct the address ourselves through their app — the app would not allow it. 4. We escalated to a manager. The manager told us the only way to fix the zip code was to cancel our policy and re-enroll. But re-enrolling after a cancellation would raise our rates — AND void all previously approved claims. In other words: their fix would erase the very reimbursements we were owed. 5. We attempted to cancel anyway.
Insurer: MetLife
By: T Parker
Speedy processing and payment to…
Speedy processing and payment to submitted claims. Also representatives are very courteous and knowledgeable when I contacted them over the phone.
Insurer: MetLife
By: Louis Sanseverino
Fast processing time with direct…
Fast processing time with direct deposit! Excellent!
Insurer: MetLife
By: Linda Clark
The process was easy and fast
The process was easy and fast. Much better than previous times.
Insurer: MetLife
By: Patricia Reyes
Very Expediant Turn Around
Received my refund in a very expeditious time frame. No problems. It went directly to my checking account via direct deposit. All I have to do is take my cats to the vet, pay for services received, send the bill to claim department and receive my refund a couple of days later.
Insurer: MetLife
By: Kevin