Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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Ease of using the APP
Ease of using the APP. Quick processing and payments.
Insurer: MetLife
By: customer
quick and easy not difficult to sign up…
quick and easy not difficult to sign up loved it!!!
Insurer: MetLife
By: Luis J Madero
Overall
Overall, I am happy with MPI. There were times that the reimbursement took a long time, but recently they have improved the response time. The only thing I am not thrilled about is the annual increase to the premiums - they jump significantly!
Insurer: MetLife
By: ChrisP
Pays quickly.
Pumpkin quickly paid the invoice.
Insurer: Pumpkin
By: Sandy
Much improved
This time I had several claims due to a kidney issue. Candidly, I was very frustrated in the past with the claims process; however, I was pleasantly surprised this time around. Easy process and a fast payment.
Insurer: MetLife
By: customer
No Reimbursement & Poor Customer Service
I've been a paying client since my first dog back in 2018, so well over 6 years. Have submitted maybe one claim up until this summer, which I submitted the second claim in July this year. The process of submitting was never clear, had to email them, then after the submission went through, it didn't say anywhere how I was getting any payment back so after a few weeks I reached out wondering how to get my reimbursement. Then realized my file had a wrong address, so I updated it and they said they would cancel the cheque and resend it. It's been about 4 months and I still have not received any reimbursement. No emails from them or anything. My account needed a new credit card about 2 months after my reimbursement submission and I emailed them letting them know that I would update my card when they could tell me when I would get my reimbursement back. Nothing. My account clearly has cancelled because I refuse to pay them for 4 more months after I've submitted a claim and have yet to receive any reimbursement. Horrible customer service with no updates. Definitely will never use this insurance company again. You'd think they would treat their long term clients, or even try to communicate on payment after I've complained after 3 months that I still have seen nothing.
Insurer: Pets Plus Us
By: Jennifer
Thank you for sending the money quickly…
Thank you for sending the money quickly so I could pay the credit card in a timely manner. It is easy to do business with your company. Thank you.
Insurer: MetLife
By: customerJulie
No delay I had my cash back in two days
No delay I had my cash back in two days
Insurer: MetLife
By: customer
Easy and Quick
The app is easy to use. Claims are processed quickly and payment can be made directly to my bank account.
Insurer: Spot
By: customer