Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Easy to request refund and prompt…
Easy to request refund and prompt payment.
Insurer: MetLife
By: customer
Cookie issue
Cookie issue, one must have personalization cookie enabled to input CC information and complete purchase. No response , warning or requirements warning. I called their number nd they transfered me to someone who would sell me the policy but did not understand the issue. I corrected before she got on the phone. FIX YOUR APPLICATION and ERROR HANDLING!!
Insurer: MetLife
By: Samuel Schneider
Very easy website to navigate and…
Very easy website to navigate and review policies and claims.
Insurer: Spot
By: Jane
The Best
I've had policies with a couple other pet insurance companies and MetLife Pet Insurance as been the best by far. Fair pricing choses, Quick claims process and only one annual deductible. Direct deposit of claim refund payments very fast. Very pleased with this company.
Insurer: MetLife
By: Pam
Simple
Very easy to submit my claims and receive my reimbursements.
Insurer: MetLife
By: Mary
Easy claim processing and timely…
Easy claim processing and timely reimbursements.
Insurer: MetLife
By: Roger Hernandez
Quickly processed claim
Quickly processed claim. No hassles. Whole system worked flawlessly.
Insurer: MetLife
By: Sal
I have had no issues or problems with…
I have had no issues or problems with MetLife Pet Insurance. I have been a customer since 2019 and they have great to work with. They answer all my questions and are very prompt with processing claims and payments.
Insurer: MetLife
By: Sue Falcetti
Quick and fair… peace of mind
My cat needed expensive medical care after a “dietary indiscretion.” Trupanion processed the claim quickly, and paid their portion of the bill, in accordance with their contract. Trupanion gave me peace of mind, so that I could focus on my cat’s well-being.
Insurer: Trupanion
By: Catherine