Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,705 total
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The process was so easy
The process was so easy! Payment was issued right way.
Insurer: MetLife
By: Cathy
The platform is always so easy to use…
The platform is always so easy to use and my claim was approved! I have a pup who has needed many trips to the vet and I am incredibly happy I chose MetLife pet insurance.
Insurer: MetLife
By: Maggie
Easy to complete application process.
Easy to complete application process.
Insurer: Nationwide
By: Carrie
Sam's application
Great turn around on application
Insurer: Nationwide
By: Lisa
Josie CT scan
My dog had to go in for a CT scan and having Healthy Paws Insurance has made a world of difference for us. They covered 90% of the CT scan and thanks goodness we were able to have this done so quickly. Josie is now going in for surgery to remove masses that they found on her liver. We just went through this with her sibling Max who went in for the same surgery and is doing so very well. Thank you Healthy Paws because without you we would definitely be paying out of pocket.
Insurer: Healthy Paws
By: Michelle A.
PEACE OF MIND
Was easy to sign up and get the coverage i need for my pet and have peace of mind thank you for this service for our pets
Insurer: MetLife
By: Deborah Statler
Quick and Easy Process!
I had to pay out 888.00 to the vet due to Urinary Issues and I summited a claim the same day as her visit. The claim was processed and with in a week I received reimbursement. I'm very impressed with the efficiency!"
Awful
I’ve been with this insurance for over a year, only had one claim and it took months when they guaranteed only a couple weeks. Customer service tells you as little as possible so you have to call back once a week to get any information and hope you get a good representative that can answer questions. I also had problems with payments, and they tell me it’s a system error and I have an extension to pay it, but no one calls me back to set up payment days and then I receive a cancellation email, which was a breach of the extension. So so many problems with this insurance since being with them. Would not recommend ever and will actively be encouraging friends and family to stay far away from it.
Insurer: Pets Plus Us
By: Jenna
That is very easy to do
This is my first time experiencing. It was very easy. I appreciate it.
Insurer: MetLife
By: Cruz