Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

14,830 total


Verified May 21, 2026

Timely repayment and good customer…

Timely repayment and good customer service

Insurer: MetLife

By: customer

May 21, 2026

Very Fast!

My girl was very sick and I took her to the vet. I filed my first claim that evening, it was accepted in processed in less than 24 hours. I then had to take her to the hospital, which was very expensive, she spent two nights there. I filed the second claim when I was picking her up and it was accepted and processed again within 24 hours. I received payment both times and less than one week. Overall an amazing experience with Pets Best!

Insurer: Pets Best

By: Cary

Useful
Verified May 21, 2026

Fast and easy

Fast and easy

Insurer: MetLife

By: Jacquelyn Dominguez

Verified May 21, 2026

Great and easy

Great and easy

Insurer: MetLife

By: Molly Scarpuzzi

Verified May 21, 2026

Easy to fill out the form

Easy to fill out the form, quote with all coverages listed in seconds, easy to pay and enter credit card information.

Insurer: MetLife

By: Jessica Lamm

Verified May 21, 2026

It is so easy to submit a claim and…

It is so easy to submit a claim and payment is so quick. I have been so happy that I chose healthy paws insurance for my pet. Thank you so much for your wonderful service.

Insurer: Healthy Paws

By: Eugenia Del Favero

Verified May 20, 2026

Pay my bills in a very timely manner

Pay my bills in a very timely manner. When I have a question they are very helpful, knowledgeable, friendly and respectful.

Insurer: Trupanion

By: Chris

Verified May 20, 2026

Everything went smooth got my…

Everything went smooth got my reimbursement quickly

Insurer: Spot

By: Nicole Trujillo

Verified May 20, 2026

It was an awesome experience I didn’t…

It was an awesome experience I didn’t have to reevaluate my bills that I had turned in. They just paid me back what they were supposed to pay me and it was wonderful.

Insurer: Spot

By: Debbie Lockhart Lewis

Verified May 20, 2026

Quick and easy

Quick and easy

Insurer: Nationwide

By: April

Compare top pet insurance providers plans.

For puppies and kittens, please estimate your pet's full-grown weight.