Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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I provided the requested information…
I provided the requested information and they made payment . Nice to NOT have to call continuously to be paid! They followed thru !
Insurer: Spot
By: Cathy Mcgill
Good Prices
Prices seem to be good. Quick approval of claims. I don’t like to give out my checking number so I get a check. I wish receiving the check was quicker.
Insurer: Spot
By: SN
The plan details were simple to understand.
The plan details were simple to understand and select the best option.
Insurer: MetLife
By: Richard Campagna
Direct pay to the emergency vet.
Direct pay to the emergency vet.
Insurer: Trupanion
By: Angela Ruiz
The enrollment process was extremely…
The enrollment process was extremely easy.
Insurer: MetLife
By: James Harrington
The claim was easy and the refund was…
The claim was easy and the refund was quick. Just uploaded the receipt from the vet and the money was deposited in a few days. No issues at all
Insurer: Pumpkin
By: Melissa
Quick and fast service for my Dane
My Dane got bloated, they were quick, easy and processed multiple claims. One claims they processed within 17 minutes. The money was transfered to my bank a couple days later. When your going through something like that, the last thing that needs to be on your mind is how can I afford this.
Insurer: Pumpkin
By: Brandi Stanfield
The application was easy to use and…
The application was easy to use and navigate, will recommend to friends and familia. thank you!
Insurer: MetLife
By: Javier Vizcarra
Doubled rates Hidden coverage change details.
They recently more than doubled my monthly premiums so I called and made changes to lower my premiums. Less coverage, bigger deductible. They wouldn't refund any $ for that first month so I figured we had same coverage for that first month any my portal still showed my pet at $100 deductible with 90% reimbursement. New details start 6/3. Well......nope. In a recent claim, they took out the higher deductible and reimbursed at lower rate for my pet's ear infection without giving me a refund of any of the larger premium for May. Their own portal still showed my old deductible and reimbursement rate for this month but when I called I was told too bad. Nope you get lower coverage immediately when you change anything to lower your rates but we still keep your extra money for the first month, Their EOB was totally wrong also. Showed 90% reimbursement rate but they didn't use that. They also didn't show any deductible taken out nor did they credit it on my pet's portal. This feels like stealing from your loyal client customer base. The agent today when I called said there is language in the portal stating this will happen when you make changes. Buried with lawyer speak no doubt. Oh and the notice of my much larger premium arrived in my email AFTER my renewal date.
Insurer: ASPCA
By: Morgahn Grey
IT WAS VERY EASY
IT WAS VERY EASY. CANT WAIT TO USE IT.
Insurer: MetLife
By: Jeannette Vidzicki