Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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Quick reimbursement time.
Quick reimbursement time.
Insurer: MetLife
By: customer
Kitty emergency
We had an emergency with our wonderful little kitty. We had an almost $4k bill that trupanion dropped down to $900. It was a huge relief that we could get our sweet boy the treatment he needed without stressing about how we were going to pay our normal bills this month. It was fast and easy, with approval they paid their part up front.
Insurer: Trupanion
By: Shannon Pekarski
Poor user interface both on website and…
Poor user interface both on website and on app. Payout methods didn't work, had to wait for physical checks to arrive. Insurance wasn't there for me when i needed it the most.
Insurer: MetLife
By: Carlos Ramos
Trupanion is excellent in every way I…
Trupanion is excellent in every way I can think of. Really love it that the vet can bill while you are checking out and you know how much they covered instantaneously. Great organization.
Insurer: Trupanion
By: Polly Smith
A+ Insurance
Portal is user friendly. Quick response to claims submitted and great insurance coverage.
Insurer: Trupanion
By: Lisa
Very easy to understand and use.
Very easy to understand and use.
Insurer: MetLife
By: Shonna Campbell
Very easy to email and receive payment
Very easy to email and receive payment. I am very impressed.
Insurer: MetLife
By: Ronald Gould
Very quick payment for my 8 month old…
Very quick payment for my 8 month old ESS seizures, hospitalizations and treatment. Very pleased.
Insurer: Trupanion
By: Robin
Well Done!
Well, you made a contract with me and you are fulfilling it. What more can I ask? I do things by mail so it takes longer, but your checks come. Thank you.
Insurer: MetLife
By: Leslie
it was very easy to apply and im happy…
it was very easy to apply and im happy with the turn out.
Insurer: MetLife
By: keala cootey