Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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Easy to run app
Easy to run app , not a lot of overwhelming information. Quick response.
Insurer: Nationwide
By: customer
Easy submission of claim
Easy submission of claim, quick response and quick reimbursement
Insurer: Trupanion
By: Ron
over changing - no communication
I am submitting this complaint regarding improper billing and failure to resolve an overpayment issue with MetLife Pet Insurance. MetLife Pet Insurance overcharged and withheld funds totaling $540.24, plus an additional $87.63, despite my policy premiums being paid through automatic payroll deductions. My pet insurance payments are deducted directly from my paycheck, and I submitted proof of these deductions after MetLife incorrectly claimed they had not received a payment since September 24, 2025. That statement is inaccurate. I can see the deductions on my paystubs and the payments posted in the MetLife app. At no point did MetLife notify me of a missing payment, which reflects a failure to communicate a billing issue in a timely manner. I first contacted MetLife about this issue on December 4 and was told it would be resolved within 3 to 5 business days. More than a month has passed with no resolution or meaningful follow-up. On December 5, MetLife withdrew an additional $540.24 even though the policy had already been paid through payroll deductions. MetLife also scheduled further prorated withdrawals of over $500 and another charge of over $300 for January 1, which should never have occurred. I canceled my policy solely to prevent additional unauthorized withdrawals. MetLife later claimed that canceling the policy made it harder to resolve the issue, despite having my payment documentation. I made repeated attempts to resolve this matter by phone and email and requested to speak with a manager or supervisor but was not provided access. I spoke with multiple representatives, including individuals named John, Amanda, and Monica, none of whom were able to resolve the issue. Follow-up communications consisted of repetitive questions rather than addressing the documented overpayment. I am requesting a full refund of all overcharged amounts and correction of MetLife’s billing records. This experience has caused me to lose confidence in MetLife Pet Insurance’s billing and customer resolution practices.
Insurer: MetLife
By: M.E Marie
Quick payout
Quick payout, excellent communication
Insurer: Fetch
By: Marcia
Was as expected
The claim was easy and painless to do. Simply submit the claim and wait for the claim to be processed. Money was repaid quickly. Was notified of what was going on at every step.
Insurer: Fetch
By: Judy Shackett
Great!
Quick, informative, and user-friendly!
Insurer: Nationwide
By: Muhammad
WORST COMPANY EVER
ridiculous and unrealistic wait times to get your money . One time it took over 3 weeks for my claims to be settled. Said they got a new system but I am still waiting for a decision on a claim from 12/23 .
Insurer: Pets Best
By: Cheryl
Phone representative (Yaz?) was…
Phone representative (Yaz?) was amazing. Explained everything, including how to navigate payment process. Super knowledgeable, personable and professional. I could not be happier, dude was awesome
Insurer: Nationwide
By: Gracie's dad
Not off to a good start with this company
Filled out the application form got an email that they were reviewing our application form, but never even heard that the policy was granted and it was in force..... is it? Still don't know. . They sure took my credit card fast enough though.
Insurer: Nationwide
By: LINDA