Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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Thankful to have found this insurance
I have had to use my insurance a few times this year and when I filed the claims, I was reimbursed within just a couple days and when I had to end up going to the emergency vet hospital, they were able to get paid directly from Trupanion and filed the claim and I just had to pay my portion, so easy and thankful to have this insurance for my 3 hairless babies
Insurer: Trupanion
By: Mary
The process is easy
The process is easy, the payment takes a little long but, that’s my only complaint.
Insurer: MetLife
By: Michelle
I have had many dogs
I have had many dogs, most had medical problems!! And I did not have insurance!! And it cost me a fortune!! Haha this time we decided this was a better way!! It was easy and I was paid quickly!! Amazing !! Thank you MetLife Pet Insurance!!
Insurer: MetLife
By: Mark Schrader
Everything was easy the application
Everything was easy the application
Insurer: MetLife
By: Teresa Treadway
Quick turnaround times on claims and…
Quick turnaround times on claims and payment.
Insurer: MetLife
By: Kristen Ciarcia
Excellent pet insurance
Easy to get reimbursement and very fast as well.
Insurer: MetLife
By: customer
My claims were processed quickly and…
My claims were processed quickly and payments made within days of paperwork submitted
Insurer: MetLife
By: Kate
Absolutely fantastic—the smartest investment for our pet!
I cannot say enough good things about Trupanion—absolutely fantastic service! The response time is always incredibly quick, which gives us great peace of mind. The best part of this service is that so many veterinarian emergency centers and hospitals accept the plan and allow Trupanion to pay them directly. It takes the financial stress out of the equation when you are worried about your animal. This is hands down one of the smartest investments I have ever made for my family and our wonderful, beautiful pet. 5 stars all the way!
Insurer: Trupanion
By: Stephen
I was on hold for a really long time
I was on hold for a really long time; I had to be transferred several times and each time the hold time was really long. Also, I did not receive a renewal bill and so my policy lapsed. I think it might have been because one if the dogs on the policy passed away but I still had another dog that was covered. When I receive a bill I write it on a calendar. I checked my calendar and there was no bill noted. I pay my bill in full each year.
Insurer: Nationwide
By: Nancy Greenfield