Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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Quick and efficient response time
Trupanion has always reimbursed my expenses quickly and with no issues. I would recommend Trupanion for anybody with a dog!
Insurer: Trupanion
By: Beth
Quick claims response
Quick claims response. Easy to submit claims and pay for premiums.
Insurer: MetLife
By: Diane
Trupanion has helped me tremendously…
Trupanion has helped me tremendously with taking care of my 4-legged babies! Very easy to submit claims and got responses within 24 hours. I would totally recommend Trupanion!
Insurer: Trupanion
By: Carol
Trupanion pays claims quickly
Trupanion pays claims quickly. A few years ago, Duncan needed an MRI, CT scan, and a spinal tap on the same day. Trupanion paid their portion before our credit card bill arrived. Recently, Quinn needed patella surgery. We were reimbursed within a day of submitting the bill. Customer service is always helpful and pleasant.
Insurer: Trupanion
By: Mary Ann
Clear policies, affordable, & reliable
Nationwide makes it easy to submit a claim and they’re fair on their reimbursements! I was using a different pet insurance and I got so frustrated with all the different rules and sneaky ways of them getting around paying for things. This policy had the same coverage & price without the nonsense. Happy I made the switch!
Insurer: Nationwide
By: Danielle
Easy interaction
Easy to submit my pup's claim and received reimbursement promptly. Pleased with my interaction.
Insurer: MetLife
By: Customer JD
Very quick on reimbursement
Very quick on reimbursement
Insurer: Fetch
By: Robert Slone
Having 2 dogs
Having 2 dogs, pet insurance is a Must and MetLife has been terrific!! Submitting claims is a breeze and the reimbursement check is automatically deposited in my checking account anywhere from 3-14 days, depending on the type of claim. I highly recommend
Insurer: MetLife
By: Caren Maietta
The claims are very easy to file
The claims are very easy to file, the reimbursement just gets deposited in your account pretty quickly. I no longer fear the huge vet bill that follows after my dog gets sick, it's one less stress about being a pet owner.
Insurer: MetLife
By: customer
Easy to submit
Easy to up load time to reimburse is slow. Not clear direction on what you need to pay out.
Insurer: MetLife
By: Anthony Papa