Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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Online registration
Never talked to anyone. Signed up easily online!
Insurer: Pumpkin
By: David
When I submit my claims it they respond within 24 hours
When I submit my claims they respond within 24 hours or less. Very impressed and the payment comes within 24 hours to my account.
Insurer: MetLife
By: Celeste
Easy online buying experience
Easy online buying experience. Layout was easy to follow, answered all my questions and was thorough with follow up instructions.
Insurer: Nationwide
By: Kristie Hendel
Awesome service!
Super quick turn around on my refund for my cat's vet bill. Always responsive to inquiries.
Insurer: MetLife
By: customer
Customer service is always very…
Customer service is always very helpful. The monthly payment is reasonable and when I do put in a claim to get the claim approved is fairly quickly and definitely easy to do. I would recommend anyone to this linsurance.
Insurer: MetLife
By: Jill Negron
Quick and easy
MetLife Pet is easy to submit a claim and they always pay. Minimum human interaction needed. Last time it was really fast to get the reimbursement. Only down side is that on the first year I paid $45 a month. Now I’m paying $90.
Insurer: MetLife
By: Bruno Ramasco
Impressed with Pumpkin insurance
I just got a puppy and wanted to start him off with pet insurance, since the costs for medical have risen so much over the years. I called to understand and purchase the pet insurance and was pleasantly surprised to have a person on the other end who was extremely helpful in explaining the policy offering and costing. I purchased Pumpkin insurance and could not be happier. I purchased the accident and wellness (since he is pup). He went in for his second series puppy shots and my Pumpkin wellness insurance covered the entire cost. I submitted the paid invoice and it was approved in less than 24 hours and the funds were returned to my account within 5 days.
Insurer: Pumpkin
By: Alison Blackbird
Easy to submit a claim
Easy to submit a claim. Processing was quick and fair.
Insurer: Fetch
By: Gary Kirsch
They send your money very quickly.
They send your money very quickly.
Insurer: MetLife
By: LINDA SOKOL