Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

12,741 total


Verified December 28, 2025

Easy to submit documents

Easy to submit documents. The processing occurred quickly and the reimbursement was accomplished quickly. Updates were given along the way.

Insurer: Fetch

By: Karen Diaz

Verified December 28, 2025

Easy to purchase and great description…

Easy to purchase and great description of the policy's

Insurer: Nationwide

By: John Merrill Jr

Verified December 27, 2025

So easy to submit claims and payment it…

So easy to submit claims and payment it quick!

Insurer: MetLife

By: customer

Verified December 27, 2025

Easy and fast claims process

Easy and fast claims process

Insurer: MetLife

By: customer

Verified December 27, 2025

Quick reimbursement and it now finally…

Quick reimbursement and it now finally allows more than 3 pages to be uploaded on the app for a claim.

Insurer: MetLife

By: Adele Varga

Verified December 27, 2025

Quick and easy

Quick and easy! Thank you!

Insurer: MetLife

By: customer

Verified December 27, 2025

Quick reimbursement

MetLife has been great about reimbursing my claims very quickly! Very impressed so far!

Insurer: MetLife

By: Lori Dow

Verified December 27, 2025

Fast payment with good coverage.

Fast payment with good coverage.

Insurer: MetLife

By: customer

Verified December 27, 2025

Very fast in processing our claim

Very fast in processing our claim. Thank you for the great service!

Insurer: MetLife

By: Matt

Verified December 27, 2025

You changed policy in midstream

You changed policy in midstream. Just to delay payment. Sorry. I am definitely looking for a more reliable company.

Insurer: MetLife

By: Sherry Lowery

Compare top pet insurance providers plans.