Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Easy to navigate and submit.
Easy to navigate and submit.
Insurer: Trupanion
By: Kaylene Tovar
I was not expecting a refund
I was not expecting to even get reimbursed but I got a message from my bank I received a refund from Trupanion. My focus was on Daisy not so much the money part. As a long time membership I am familiar with this company and the quick refund on your return. I was not sure what I would receive. I sometimes just pay if I can and get reimbursed. This is my second pet with this company I know they are pricy but I trust and know them.
Insurer: Trupanion
By: Deborah
I submitted my claim and it was…
I submitted my claim and it was reimbursed within a few weeks. Very smooth proces
Insurer: Spot
By: Karen M Pepe
Overall really good experience
Was an excellent experience except for the slight confusion of the file attachments being doubled in the two separate claims that were combined into one. Ultimately, I confirmed by calling up and the refund was broken down with simple explanations and executed relatively quickly.
Insurer: MetLife
By: Cal C.
Easy and fast turnaround
The website is easy to navigate. Knowing I need to upload invoice and SOAP notes makes for an easy upload and review knowing I've included everything I need. The turnaround time is great, as well. All in all, it's an easy process.
Insurer: MetLife
By: KM
Happy except for
I have been happy so far except for when I moved from NH to MA and they started my policy over again so I had to meet the deductible again. I realize that in taxachusetts the prices may be higher, but my vet is still in Nashua NH. My policy, however, should not have restarted.
Insurer: MetLife
By: Rachel Mason
Thank you for caring and making things easy!
So very grateful for the ease when paying the vet bill for my boy. The last thing anyone wants to worry about when an emergency situation occurs, is the cost. In a matter of minutes, a large portion of the emergency visit was taken care, no questions, no problems at all. Much relieved to take the dog I love home, and thankful for the people at trupanion, Thank you!
Insurer: Trupanion
By: Shelley
Prompt payment
I usually have to wait a few weeks for reimbursement, however this last time, I was reimbursed within 5 days of the appointment. Great work!
Insurer: MetLife
By: Cherie Christenson