Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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Using their online really is easy
Using their online really is easy. They process claims properly the first time. If I have trouble, their customer service is the best.
Insurer: Pumpkin
By: PHILIPS NORTH AMERICA
Got it completed first try
Got it completed first try, and received funds in roughly 4 days.
Insurer: MetLife
By: Brad Webster
easyy claims
easyy claims, prompt payments, fair.
Insurer: MetLife
By: Jim Long
Great experience!
Submitting a claim was quick and easy using the mobile app! I was able to upload copies of all my pets paperwork and track the progress of the claim from start to finish.
Insurer: MetLife
By: customer
Affordable & filing is easy
Filing a claim is really easy, it is all done on line. Agents are always friendly and helpful. Claims are settled quickly. Metlife offers tailored plans that are affordable.
Insurer: MetLife
By: customer NickC
I am happy with the experience overall
I am happy with the experience overall. I enjoy using the app, it’s super easy and the reimbursement process is relatively quick. The one thing I would love to see.. would be the ability to identify verify via text code, not just email. Other than that it’s been a great experience so far.
Insurer: MetLife
By: Kathleen Burke
The document upload was very simple and…
The document upload was very simple and we were reimbursed in less than 1 week. Thank You!
Insurer: MetLife
By: Debi Kret
Review
The ease with the registration process.
Insurer: MetLife
By: Sabrina
Creating claims is easy
Creating claims is easy. Communication from MetLife is very helpful (email stating claim received, being processed and approved)
Insurer: MetLife
By: Barb