Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Very convenient to have to pay the vet only what u owe them.
Very convenient to have to pay the vet only what u owe them.
Insurer: Trupanion Canada
By: Cheryl
Excellent phone customer service when I complained of not being able to process online.
Excellent phone customer service when I complained of not being able to process online. I was immediately emailed a claim form and quickly submitted my claim. Received a quick confirmation of receipt of the claim. Received the claim resolution within a week. The only reason the score is not a 10 is that the cost might be prohibitive for some pet owners.
Insurer: Trupanion
By: Melanie
Riley's bad day
Experience was good except I'm still waiting for check which hasn't arrive to date
Insurer: Trupanion
By: Denise
Trupanion ComeThrough
Trupanion has always come through for me, quickly and dependably. Very easy to submit a claim online.
Insurer: Trupanion
By: Neal
Tucker--a great dog who doesn't give up!
You made the process incredibly easy, submitting a claim (with itemized pet hospital invoice included) took less then ten minutes. After a scary emergency visit, it was comforting to know your company truly does care about your pet. Thanks again!!
Insurer: Trupanion
By: Janet
Very happy!
Very easy. I was very pleased
Insurer: Trupanion
By: april
Fast service
Fast settlement and payment.
Insurer: Trupanion Canada
By: Rob
I recommend!
It was really easy and I found my refund fair.
Insurer: Trupanion Canada
By: Ashley
Easy claim process
I must admit the 1st time I submitted a claim I wasn't sure what would happen. I so t really trust Insurance companies for various reasons. I can say that nationwide made it easy. I uploaded the details from the vet and my payment receipt and in about a week I had the money deposited into my bank. Other then the 1st time setting up the deposit there were no other steps. That is called easy.
Insurer: Nationwide
By: Peter
Best decision!
This insurance has been worth every penny. Excellent customer service. Quick reimbursement on every claim filed. Complete assurance knowing my pet is covered and protected.
Insurer: Nationwide
By: Sandra