Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Not liking it.
I was thinking on getting a pet insurance since I got my puppy 3 months ago but with are in the middle of a pandemic and it was a little hard so I waited until blackfriday for it, on Nov. the 27th I enrolled and paid the full amount FOR THE 3 DAYS LEFT. My dog had thrown up by now but the doctors said it was probably a parasite, he started loosing a lot of weight, got diarrhea together with the vomiting and was not doing good, you could see his spinal cord so I took him to another doctor on Dec. 2nd, he suspected an intussusception and reffered me to do a sonogram ASAP, on Dec. 3rd at 8a.m. we did the sonogram and there it was, the intussusception had already damaged so much in so little time, they advised us to do inmediate surgery to remove part of the intestine. Doctor said to do that same day or the latest the day after, or else my puppy was going to pass away(painfully) so I got myself in debt with an extra credit card hoping and expecting the insurance to pay for it, some or most. Because after all it was an emergency. The answered I received? It will not start working until after 14 DAYS, what was I suppose to do? Ask my dog to not die for another week? I do not understand why I had to PAY FULL AMOUNT FOR 3 DAYS LEFT ON THE MONTH specially when if something happended in that time frame they were going to say "oops, can't pay" I should have not been charge until after the 14 days. Then insurance needs to start working as soon as I ENROLL AND PAY. When you get a vehicle insurance and you get into a massive accident the day after, if you get life insurance and die the day after, if you get house insurance and it burns the day after, they don't say "oops, can't pay"
Insurer: Pets Best
By: Emely
Great Pet Insurance response - Trupanion
Quick and easy way to file a claim.. I got a check within 2 weeks of filling the claim. Thanks for your kindness and support
Insurer: Trupanion
By:
An A+ Company
A truly professional organization. Trupanion makes filing a claim easy. In addition, claims and payments are processed fast!!!!! I will always have Trupanion for my pet(s).
Insurer: Trupanion
By:
The company has proven to be prompt in its investigations and fair in its payment of approved costs.
The company has proven to be prompt in its investigations and fair in its payment of approved costs.
Insurer: Trupanion
By:
Get Trupanion when you 1st get puppy.
Easy to file claims. Fast response to claim status. Usually within 24-48hr maximum.
Insurer: Trupanion
By:
Love Trupanion!
I love Trupanion ! They `are always quick to pay for covered charges. The best??
Insurer: Trupanion
By:
Every dollar helps in difficult situatio
We received our check within 3 weeks.
Insurer: Trupanion
By:
The only pet insurance I'd ever get
We were caught off guard when our two year old dog quite suddenly needed surgery to remove an intestinal blockage. We were grateful we had pet insurance but didn't know until our experience how lucky we were to have Trupanion. You made a difficult situation infinitely better not just because of the financial coverage but because payments were lightning fast. Amazing, really. Our vet was able to bill you directly for the surgery, and visits and procedures preceding the surgery that we'd paid for ourselves (not knowing surgery was going to be unavoidable) were reimbursed in the blink of an eye. I have and will recommend you to everyone I know with a pet.
Insurer: Trupanion
By:
A GREAT PET INSURANCE PLAN
I was kept updated during the processing of the claim. When the claim was approved a deposit was made to the same bank account that my monthly premiums are deducted from.I found the overall processing of the claim to be stress free. ONLY HAD TO WORRY ABOUT CLEO (CAT) NOT COSTS. Thank-you
Insurer: Trupanion Canada
By:
Meika knee surgery success!
I found the experience very goood. My vet did all the work including taking payment and Trupanion simply reimbursed me within 2days. I am very happy.
Insurer: Trupanion Canada
By: