Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,029 total
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Submit claim is easy; quick response!
It is always easy to submit a claim. They are quick to respond and money is deposited directly into my account in a prompt manner.
Insurer: Trupanion
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Trupanion really lives up to there name
The period between filing and payment from Trupanion was very short. Thank you
Insurer: Trupanion
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I typically give Trupanion high scores on almost everything.
I typically give Trupanion high scores on almost everything. However at the moment I’m still reeling from the notice of increase to my premium next year almost 22%) after another big increase last year (18%). Both of these are far higher than any previous year since we enrolled (9-12%). Michelle capably explained the reasons this might happen and of the reasons she outlined I suspect it’s a second emergency clinic that opened in our metropolitan area two years ago. I now understand and can find no real argument for the way Trupanion has chosen to do this, it makes sense and is better than basing increases on your pet’s particular history. I am just not liking it and from now on I will include this additional piece of information in any reviews I post in various forums I’m on for pet owners.
Insurer: Trupanion Canada
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Great Service!!!
Since Zeus was diagnosed in spring with heart disease Trupanion has been wonderful. They have made the process which was very stressful for us seamless. Thank you!!!!
Insurer: Trupanion Canada
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Extremely fast and easy process.
The process was handled by our vet. We came home and the next day, the payout was done. Extremely easy.
Insurer: Trupanion Canada
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Great benefits!
Trupanion has always been there for my pets' health. They offer clinics the convenience of paying the clinic so I don't have that up front cost. Due to a work layoff this is a huge benefit for me!!
Insurer: Trupanion Canada
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Quick, easy, affordable, and good coverage(?)
Very, very easy to sign up. There is a lot going on when you get a new puppy. Vet trips, grocery store, toys, potty training, etc. etc. I did not want to sit down and take on yet another 30 minute to an hour process. This was quick and easy.
Insurer: Trupanion
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Fast response to calls and getting my concerns addressed.
Fast response to calls and getting my concerns addressed. Quick processing of claims and payment.
Insurer: Trupanion
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When I’ve finally needed you.
When I’ve finally needed you., when my dog spent 6 hours in the ER fir dyspnea and I had to shell over $1200, Trupanion did not come trough, anc to date I have still yet to receive reimbursement. Even though this clinic has a direct relationship with you and you have a direct access to their patient’s software I feel like an idiot have been paying $120 for a while!
Insurer: Trupanion
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Because the first time using pet insurance with TruPanion and was paid out fast with no haste.
Because the first time using pet insurance with TruPanion and was paid out fast with no haste. I have had pet ins for close to 25yrs and TruPanion has been be of the better ones to deal with. Thank you
Insurer: Trupanion Canada
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