Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Coverage is CLEAR, Service is REALLY FAST, Support is TRUE
I’m up early tending to my hound, who is recovering from her second surgery (they were unrelated) in 3 months during this horrible year of covid. I’m feeling so grateful for Trupanion that I’m going to write this review. I adopted my pup in 2012 and investigated pet insurance after her first puppy illness that included hospitalization and cost me $2500 (It took me a year to pay that off). On the one hand, this felt like buying a barn door after the horses got out; on the other hand, the low deductible I set and the clarity of what is covered and what isn’t has helped us provide my hound with the best possible care for 8 years and counting—I don’t hesitate to take her to the vet to have something checked, I don’t try several snake oil homeo remedies for months trying to save a dime while a condition gets worse, I call a vet and go. Until October, I was unaware of how well the process for surgery worked: my vet directly submitted an estimate, Trupanion then preapproves what’s covered and let’s the vet and me know, then the checkout process is also easy and FAST and CLEAR, the vet gets paid directly and I pay the remaining (Care Credit is wonderful for this, especially at the end of a month when cash is low). I can submit claims electronically, I can have funds paid directly to me or the vet, I can review what was covered at anytime on my Trupanion account page. My point is, I have had a really tough couple of months with my dog, and THANK YOU TRUPANION for being a BRIGHT LIGHT OF COMPETENCE and COMPASSION throughout.
Insurer: Trupanion
By: Heather
Good Job
Only use it one time, A little slow on payment.
Insurer: AKC
By: Victor
I was asked a question I answered it & was on my way.
I was asked a question, I answered it & was on my way.
Insurer: Trupanion
By:
Enrollment
Filling in the enrolment form was extremely easy to navigate.
Insurer: Trupanion
By:
Trupanion provides good pet insurance
I felt I received a good payment and it was done very quickly.
Insurer: Trupanion
By:
Trupanion Saved My Little Pip's Life
Two weeks ago, blood work revealed that my 4-year-old kitty Pip was extremely anemic and required a blood transfusion. Had it not been for Trupanion, I may have had to put my little girl to sleep. Instead, Trupanion covered most of Pip's $12,000+ of expenses for her hospital stay, blood transfusion and on-going care. They paid the vet directly so that I didn't have to max out my credit cards to get her the care she needed. I am so grateful to have my Pip at home with me now and recovering.
Insurer: Trupanion
By:
Always quick response to pay out
Always quick response to pay out
Insurer: Trupanion
By:
Simply the Best
This Pet Insurance company is the best in so many ways. Always prompt service. Reasonable monthly rates with choice of deductible. Phone service is always met with very kind & helpful people. Even asking “ how is Thomas doing”?. Well worth every penny. Our Vet highly recommended Trupanion as the one to consider over all others. We have not been dissatisfied at any time.. Claim reimbursement is handled simply showing exactly what’s covered & they always send emails confirming your payment is on its way. Thank you Trupanion. Keep up the great service.
Insurer: Trupanion Canada
By: Audrey
Best pet insurance.
Great service, easy to use website, responsive to queries and fast payment.
Insurer: Healthy Paws
By: Laura
No regrets!
Affordable health insurance with a caring company and customer service team. I did a lot of research before choosing and by far they had the best feedback. Now having used them I can say, the reviews were accurate! I am a first time user of pet insurance and had no issues submitting my first claim or getting reimbursed when my puppy got unexpectedly sick. There is no price on having peace of mind and knowing that my baby will be taken care of if need be. I hope to not have to use it again, but it’s a safety net I am grateful for.
Insurer: Healthy Paws
By: Liz